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Singapore, SG

Customer Experience Manager


About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

At Swiss Re we combine experience with creative thinking and cutting-edge expertise to create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 13,000 employees across the world.

We offer a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About Swiss Re

This is your opportunity to join Swiss Re Group - one of the world's leading wholesale providers of reinsurance, insurance and other innovative end-to-end solutions. Our business at Swiss Re is about understanding and analysing the major risks that concern the world - from natural catastrophes to climate change, from ageing populations to cybercrime. We combine experience with expertise and creative thinking to build new and exciting opportunities and solutions for our clients and we enable the risk-taking essential to enterprise and progress. This is only possible with around 10,000 truly exceptional Swiss Re people across our group worldwide.


About your role

  • You work with our clients in their journey to digitize by designing / upselling / cross-selling innovative mass market general insurance products fit for distribution on an online platform / mobile app
  • You give the insurance products the human-element tailoring the proposition (benefits, policy wording, marketing messaging etc) to the needs of the end consumer by conducting design thinking workshops, customer research and A/B testing
  • You develop and implement new ideas with a focus on new and innovative insurance solutions in Asia markets
  • You deliver Swiss Re's customer experience & behavioral economics solutions and services


About you

  • You have significant experience in customer experience & journey design and/or behavioral economics.
  • You have led human-centric components of product development initiatives, including customer research, design thinking workshops and can project manage complex multi-stakeholder initiatives.
  • You have designed innovative general insurance products in the Asia market.
  • You have a minimum of 8 years in the Asia market doing similar work.
  • Your English is excellent and any additional Asian language is a plus.


The role is ideal for you if:

  • You are a creative, innovative team oriented self-starter with excellent analytical skills, an entrepreneurial mindset and design thinking skills.
  • You are passionate about shaping new solutions (products, services, platform & tools, etc) that meet end-consumer demands.
  • You would love to develop a solution that could disrupt and change the insurance market.
  • You have the vision, breadth and depth of skills and are looking for an innovative company that supports you in out-of-the-box thinking.
  • You understand the value chain of Insurance and care about the consumer's needs and buying behavior.


About the team

You will be part of a mixed team based across multiple locations in Asia Pacific. You will liaise with all relevant internal functions such as client managers, underwriters, business development, business management, other experts passionate about meeting client expectations. You will also gain in-depth knowledge about Swiss Re's proprietary models and solutions platform.

Reference Code: 100869 


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