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Singapore, SG

Claims Specialist


About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

At Swiss Re we combine experience with creative thinking and cutting-edge expertise to create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 13,000 employees across the world.

We offer a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the Team


Swiss Re Life and Health (L&H) Claims forms part of the Swiss Re L&H Business Management function which is responsible for managing in-force business and the related operations. There are four units within the Business Management division; Claims, Actuarial Management, Portfolio Management and Technical Accounting. In addition to the in-force management of existing business, Business Management ensures insights gained from in-force business are appropriately incorporated in our new business activities.

L&H Business Management works closely with other Swiss Re teams specifically L&H Products and Client Markets to ensure Swiss Re has aligned priorities and client focus whilst delivering market-specific, portfolio-directed services, which support our overall strategic approach to managing risks and client relationships.


About the Role


This role provides an excellent opportunity to become part of the Swiss Re L&H Business Management team and collaborate with clients and various teams within Swiss Re locally and regionally. This role will be instrumental in the implementation of a meaningful and relevant claims philosophy whilst promoting and sharing best practice claims management techniques with clients and internal stakeholders. 

  • Manage the day-to-day planning and operations to carry out his/her responsibilities effectively
  • Analyze clients' portfolio to understand the details and trend of claims under management in order to add value to the outcome within a reasonable timeline
  • Ensure required claims data and reports are accurate and complete for business reporting purposes (KPIs, etc.)
  • Support the Claims Manager in developing client portfolio management strategy, planning and carrying out Claims Audits to ensure alignment to business goals and priorities
  • Work closely with team members in managing client relationships, providing solutions and value added claims services, including claims case management, training, seminars, projects etc.
  • Assess and manage client claims case referrals within the terms and conditions of the policy and pricing assumptions;
  • Ensure Client Audits are conducted within internal framework, and oversee implementation of any remedial actions to improve claims standards;
  • Support the Claims Manager in tendering for new business, innovative product development and in promoting claims profile and expertise in the SEA market;
  • Ensure treaty documentation contains agreed terms and conditions, and the relevant claims clauses and articles according to acceptable SR standards.


About You


  • 5 to 10 years technical L&H claims experience
  • Significant awareness of life insurance markets and portfolio dynamics in South East Asia
  • Knowledge of products being offered in these markets along with the ability to anticipate and/or mitigate potential risks and identify product development or service opportunities
  • Understanding as well as knowledge of the insurance/reinsurance industry
  • The ability to conduct client audits and develop training materials from audit findings to strengthen client's technical knowledge
  • The capability to consider data, identify anomalies and use information to develop action plans
  • Negotiation, communication, influencing and presentation skills
  • Collaboration capability and the ability to work in cross-functional teams
  • Courage to challenge the status quo and to explore new ideas that improve our business
  • Excellent written and verbal communication skills in English, other languages a plus
  • Tertiary level education in a relevant discipline

Reference Code: 96525 


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