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Location: 

Zurich, Zurich, CH

Customer Experience (CX) Specialist (80-100%)

 

About Swiss Re Corporate Solutions
 

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Swiss Re Corporate Solutions offers a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?

 

About the Role

We are looking for someone to be:

Problem Solver, Hands on CX designer & consultant: Contribute to global and local prioritized improvement initiatives, representing the customer perspective and demonstrating the value of CX. For each improvement initiative, you apply your expertise along a structured process (e.g. Design Thinking, Human Centered Design), developing a common understanding of the problem based on customer insights and then conceptualizing the solution, prototyping the solution and validating the solution.

Organizer: Support the implementation of governance frameworks to effectively steer and coordinate global CX activities and impart CX trainings

Metrics fan: Work across the business ecosystem to define, agree and roll out CX metrics that improve the customer experience and are linked to our business performance indicators.

Customer First Ambassador: Encourage customer-centric change through your work and actions; drive decision-making through the customer lens

About the Team

Customer Experience Team is mandated by Swiss Re Corporate Solutions CEO to accelerate our transformation into a Customer First Organization. We provide the framework to address customer needs and improve ease of doing business, ultimately advancing corporate insurance.

Experience and Qualifications Required

  • Established track record in applying CX Design methods and approach, expertise within project management and partner engagement
  • Excellent communicator, with a consistent track record of influencing and encouraging others at a senior level to achieve results and exceed targets. Communicate sophisticated and emotive topics to different audiences through a range of data, written and verbal methods
  • Established leadership credentials within the transformation of a business including meaningful personal contribution to the success with measurable impact on customers, employees and performance
  • Capable of mentoring cross functional team members to positively influence outcomes
  • Black belt in Power Point, Excel, and proficient in other relevant applications

Education and Work Experience

  • Bachelor or Masters University degree
  • Established CX credentials with 3+ years work experience in CX Design, business transformation, management consulting
  • Certification in Project Management or CX would be a plus
  •  Proficient in English

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.


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Reference Code: 92235