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Zurich, Zurich, CH


Head Service Projects (80 - 100%) 

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

At Swiss Re we combine experience with creative thinking and cutting-edge expertise to create new opportunities and solutions for our clients. This is possible thanks to the collaboration of our 15,000 employees across the world.

We offer a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the role

The Head of Service Projects will not only need to be an exceptional hands-on and agile Project Manager, but also have outstanding Management skills. You will proactively lead a team of 6-7 direct reports comprising of specialists in the area of Project Management, Customer Experience & Service Design and Change Management. The focus for this role will be the efficient management of personnel, responsible as a point of blocking issues, developing your team members, mitigate project risks, supporting the experts in accomplishing their objectives and actively leading your own project portfolio.


What you bring

We are looking for candidates with 5+ years of working experience as a Leader as well as a Project Manager with a strong performance record and relevant educational background (e.g. Bachelor's/Master's degree or similar). As an experienced Project and People Manager with applied knowledge and a solid performance you have a good understanding of the different ways of leading projects by applying both – the traditional and agile - project management approaches as well as encouraging co-creation and cross-functional collaboration. The primary goal of all Service Projects is to focus our attention on the client while simultaneously ensuring that Project Management, CX & Service Design and Change Management best practices are applied.


You have experience in:

  • Managing and inspiring the team in an agile way so that they deliver their full potential, filling any gaps and removing any impediments to ensure the service projects and all other deliverables are accomplished successfully.
  • Driving programs and projects in terms of agreed deadlines, delivering high quality, approved budget and confirmed scope.
  • Transferring your knowledge and expertise to the team by empowering them to make own decisions
  • Identifying and implementing of measurements for improvement on all project and service-based activities e.g. consistent reporting, customer satisfaction
  • Identifying and handling risks and their mitigations together with your staff, the customer, external partners and stakeholders
  • Handling multiple parties often with opposite demands and deadlines


Furthermore, you have / are:

  • An entrepreneurially thinking and acting, have a convincing and winning appearance to meet diverse customer needs and motivate project leaders and staff
  • Excellent interpersonal skills, you are highly engaged, energetic, proficient and trusted.
  • Confirmed experience in project management methodologies (agile)
  • A strong team focus and orientation on customers and results.
  • Excellent presentation and communication skills
  • High proficiency in English.


In your application, tell us a) why you want the job, b) highlight why you are qualified and let us know c) what your expectations are.

Note that you need to hold a work permit to work in Switzerland.


About Corporate Real Estate and Services (CRES) and CRES Service Delivery

We are globally responsible for Swiss Re's corporate real estate including the management of efficient office environment and the provision of high-quality service solutions to address everyday business needs of our company. The CRES Service Delivery Unit strives for an efficient, client centric and innovative global service provisioning and consists of four different units, one of them the CRES Service Projects. We are a heterogenous unit and we are all committed to go the extra mile.


We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, including gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.


Swiss Re offers modern work models and attractive work places that allow all employees to adapt to changing work preferences and life phases. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Reference Code: 90291