Share this Job

Zurich, ZH, CH


Operations Manager 

About iptiQ EMEA P&C

iptiQ EMEA Property & Casualty is a newly built unit within Swiss Re Life Capital, established to deliver digital-native and creative solutions for Property & Casualty (P&C) clients and partners across Europe that engage with consumers in non-traditional ways.


About the role

As the Operations Manager you will have a unique and exciting opportunity to join us: a diverse and motivated team, committed to delivering value and innovative services together with our clients and partners in the primary insurance space.



You will work closely in cross functional teams shaping business priorities through evaluating key consumer needs and defining adequate product solutions in terms of technical product as well as customer journeys.


  • Ongoing maintenance of the oversight frameworks for our various outsourcing partners and B2B partners
  • Ongoing monitoring of outsourcing relationships in cooperation with relevant areas in iptiQ EMEA P&C, including establishing of KPIs
  • Coordination of due diligence of new outsourcing and B2B partner relationships
  • Reporting of monitoring findings to the COO, CRO, CCO, Head of B2B Partner and relevant governance committees (e.g. Outsourcing Committee)
  • Coordinate the operations and logistics setup in a new market
  • Coordinate operations support processes related to logistics and facilities
  • Document, maintain and improve existing and new processes along the value chain


About the team

We put the consumers' needs at the center of what we do, aim to become a digital champion and believe in data based learning. We use the Swiss Re network to access state of the art technologies and capabilities, combine it with local expertise and an innovative mind-set, constantly questioning current ways of offering insurance. Our aim is to drive the digitalization of the P&C insurance business in Europe, combining insurance know-how and e-commerce competencies, as well as the dynamic spirit of a start-up with the backing of Swiss Re.


Do you enjoy thinking ahead and identifying new opportunities or anticipate future challenges? Do you like driving complex, cross-functional projects in an agile way? Do you enjoy pushing borders and have a passion for the latest technologies?


About you

University degree or equivalent preferably with a strong business component.

  • Minimum 3 years of experience across in P&C insurance, financial services
  • Experience in working in a direct to consumer insurance space (direct, retail, affinity, digital) is an advantage
  • Fluency in German and English
  • Entrepreneurial mindset and focus on delivering results
  • Ability to work outside of your comfort zone and under pressure
  • Ability to deal positively with ambiguity and conflict
  • Excellent communication, facilitation skills and networking skills.
  • Open-minded, trustworthy and enthusiastic


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.




Reference Code: 82424 


Find similar jobs: