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Armonk, NY, US

Expert Application Engineer


About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

At Swiss Re we combine experience with creative thinking and cutting-edge expertise to create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 13,000 employees across the world.

We offer a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the Role


In this position you will be responsible for managing a team of production support personnel and coordinating with a complement offshore team.  The definition and the subsequent successful and timely implementation of operational processes, ad-hoc production problem resolution, management of production environments and providing support to other regional application management staff. The person will provide overall technical leadership while collaborating with a variety of global Swiss Re teams and leveraging vendor partnerships.  Activities will cover all solution development lifecycle phases, from technical analysis, design, development, quality assurance to production induction and support.


Primary Responsibility include:

  • Ability to bring ideas from concept to reality and being able to communicate effectively to all stakeholders. 
  • Managing Application Portfolio for internal business users and external client users with end consumer experience.
  • Provide Application Maintenance Services documentation, including operational run books and service level agreements for a suite of LH applications
  • Oversight control of Level 2 (L2 / Incident Management) processes and transfer groups, SLAs, OLAs 
  • Provide Level 3 Production Support (L3 / Problem Management), including incident and problem triage, defining workarounds and long-term solutions
  • Translate business requirements into system production solution design and patterns, which enables quality, re-usability, scalability availability and maintainability in accordance with the overall Business Strategy and IT standards
  • Manage Application Access, Authorization and Audit Controls
  • Collaborate with other teams in defining functionality, scope and timelines
  • Present and communicate ideas and design to various teams for review and brainstorming
  • Act as operational consultant to development team, assisting them in choosing the most appropriate technical solution for their applications and/or production issues
  • Implement long term operational requirements, design solutions and operational efficiency
  • Knowledge of Re-Insurance Domain and/or lines of business helpful



About the Team


Life & Health IT Operations is responsible for managing the day-to-day system operations and production support for the L&H application landscape.  The L&H Expert Application Engineer will report directly to the Head of L&H IT Operations & QA and will be involved with oversight and coordination of Systems Availability, Incident and Problem Management, Application Maintenance, Application Monitoring, System status communication to the Business, Application Documentation, and Vendor Management and ensures adherence to Service Level Agreements.


About You



  • Bachelor's degree level or equivalent in computer science or related field
  • MS is a plus


Essential requirements:

  • More than 10 years of experience in IT industry with strong technical background
  • At least 7 years of experience as Application Manager for larger scale projects/platforms with integrated systems
  • At least 7 years of experience in Java/JEE and related technologies, distributed systems development on Windows / UNIX / LINUX
  • Experience in managing Infrastructure and Applications in public cloud platforms.
  • Self-starter with a positive attitude and a willingness to learn
  • Expertise in System integration in a complex enterprise setting
  • Strong working knowledge in J2EE technologies and various integration patterns
  • Strong analytical and problem-solving skills
  • Accomplished interpersonal and communication skills, demonstrating a clear and articulate standard of written and verbal communication in complex environments
  • Ability to manage own workload; self-directed
  • Strong database and modelling background, with experience in addressing performance issues in large databases
  • Well-experienced in SDLC and Agile SCRUM methodologies
  • Expertise in standard Workflow tools 
  • Expertise in Application Security Concept is a must
  • Experienced in working with a diverse team of both internal and external professionals
  • Effective coaching and mentoring skills
  • Effective management skills
  • Dedication to provide support to the Business timely, efficiently and professionally
  • Innovation with quick work around solutions, while also working on developing optimized permanent solutions
  • Diligence in managing documentation requirements
  • Knowledge of Release, Deployment & Smoke Testing requirements


Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.


Reference Code: 100599 


Nearest Major Market: White Plains
Nearest Secondary Market: New York City

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