Bangalore, KA, IN

Application Service Manager

About the role:

Finance IT Application Service Managers are responsible for providing operational services for all Finance IT applications worldwide. This includes all IT Service Management processes (ITIL), with special focus on incident, problem & change management, and continuous improvement. Consulting other teams on service management procedures is part of the role. Additionally, they are responsible to on-board and manage the application support services provided by an external Indian provider.


This position is part of Finance IT Application Service Management who acts as the enabler to the whole Finance IT unit. As Application Service Manager, you support the whole Service Management team by delivering based on your experience in IT Service Management, application development and/or business analysis.


About the team:

With support and steering from Finance IT application teams the responsibilities for the Finance IT Application Service Management team are:


  • Prepare and conduct daily huddle meetings
  • Work on Service Now tool for reports creation, dashboards setup
  • Manage Service Management Processes
  • Manage services provided by external Indian providers over the whole lifecycle to ensure quality and timeliness of delivery.
  • On-board new application or support tasks to external Indian provider over the whole lifecycle.
  • Coordinate service delivery with Level 3 application or business analysts
  • Close coordination with the big projects to assure a smooth onboarding to operations.
  • Communication of relevant information to the concerned stakeholders
  • Lead or contribute to Continuous Improvement Initiatives (CSI)
  • Consult other teams on IT Service Management


 (Management retains the discretion to add or change the duties of the position at any time.)

ABout you:

  • University or equivalent educational level in a numerate discipline (e.g. Computer Science, Statistics, Maths).
  • 4-7 years of experience in a comparable role in service delivery management,
  •  in Service Management (ITIL) for at least 2-3 yrs , hand on experience in Service Now tool
  • JIRA experience would be a plus.
  • Agile ways of working is an added advantage
  • Excellent interpersonal and communication skills, particularly across different cultures and functions.
  • Solution focussed, able to work independently
  • Team Player, willingness to share knowledge and experience within and across teams and functions.
  • Proficiency in English (written and verbal fluency)
  • Willingness to be flexible in scope of role (for ad hoc requests)


About Swiss Re


Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.



Reference Code: 130339 



Job Segment: Change Management, Manager, Management