Digital Risk Governance Expert

About the role:

• Plan, manage, and execute medium to large-sized process improvement initiatives for a risk assessment framework 
• Focus on delivering smooth and valuable experience to our customers – minimising frictions during the onboarding of digital services and explaining technical information clearly to diverse audiences
• Support our customers in fulfilling DGF requirements and lead them through the overall process, clarifying where necessary
• Drive quick resolutions of customer/DGF partner concerns 

• Collect continuous feedback across every customer touchpoint and seek to find creative solutions to improve the teams' overall efficiency. 

Organise and facilitate meetings, and communicate the results across multiple stakeholders, auditors, and global leadership teams 
 

About the team:

The Security Team is the focal point for all security activities across Swiss Re. We are responsible for cybersecurity engineering and operations, governance, risk, and compliance, and defining as well as advancing the company's security strategy. As a part of the Security Team, the Digital Governance Centre of Excellence provides first-hand regulatory guidance and runs Swiss Re's Digital Governance Framework (DGF), enabling risk mitigation for sustainable tech and data-driven solutions.
We're looking for a technical expert to help reduce complexity and increase the efficiency of our operational processes, acquainting non-technical audiences and partners with our services in the process.

About you:

• • A Master's degree in a relevant area – i.e., Computer Science or any related IT field
  • 5+ years of work experience, with at least 1–2 years of experience in leading IT system assessments, problem management, risk management processes
  • Demonstrable experience in leading IT processes/projects – including planning, prioritising and administrating work.
  • A good understanding of technical solution designs, technology architectures, and on-the-rise technologies and Cloud environments, such as AWS, Azure, etc.
  • Programming skills and the ability to write SQL queries.
  • Good experience on Product Configuration Management.
  • Ability to break down complex technical topics and communicate them in a relatable and clear way
  • Proactive and collaborative team member with strong client orientation and flexibility 
  • Willingness to guide customers through risk governance processes and tool usage, following through conflict/issue resolutions 
  • Excellent interpersonal skills, accustomed to working on parallel tasks and projects with a geographically dispersed team
  • Results-focused, eager to make valuable contributions to the team by showing initiative