ESM ServiceNow DevSecOps Engineer II

ESM ServiceNow DevSecOps Engineer II (Bangalore)

Are you passionate about building innovative service management solutions that drive business transformation? Join our dynamic team at Swiss Re as a ServiceNow DevSecOps Engineer and help shape the future of our enterprise service management platform! This role offers you the opportunity to work on cutting-edge technologies while collaborating with global teams in a supportive and growth-oriented environment.

About the Role

As an ESM ServiceNow DevSecOps Engineer II, you'll be at the forefront of developing and implementing sophisticated solutions on our ServiceNow platform. You'll leverage your technical expertise to build complex workflows, create seamless integrations, and ensure the platform operates at peak performance while adhering to security best practices.

Key Responsibilities

• Develop and implement comprehensive solutions, delivering entire epics independently while adhering to established guardrails and best practices

• Build and maintain complex workflows, business processes, and applications on the ServiceNow platform

• Create integrations with external systems using SOAP/REST protocols and handle data transformation as required

• Troubleshoot and resolve operational issues efficiently to ensure platform stability

• Mentor junior developers through work reviews and peer testing to maintain high-quality deliverables

• Conduct peer reviews to promote best practices and enhance overall team performance

• Drive continuous improvement by identifying opportunities to optimize processes and solutions

• Collaborate closely with product owners, business analysts, and solution architects to develop advanced solutions

About the Team

We are leaders in the design, development and management of state-of-the-art service management, operations and automation solutions for our clients inside and outside Swiss Re. Our offering includes best-in-class platform and solution architecture services complemented by robust guiding principles.

Over the last ten years, we have developed over 60 applications, 20 Service Management Processes and 160 Business Services with ServiceNow spanning across all areas of our company. We operate in a scaled agile model with shared leadership and aligned autonomy among our squads. Our globally dispersed team embodies values of passion, openness, respect, humility, and curiosity, continuously striving to improve our work for our customers.

About You

You're a self-motivated professional with a passion for technology and service management solutions. You thrive in collaborative environments while also being capable of working independently. You have a growth mindset, continuously seeking to expand your knowledge and skills, and you're committed to delivering high-quality work that meets business needs.

We are looking for candidates who meet these requirements:

• 5+ years of hands-on ServiceNow development experience

• Strong understanding of Object-Oriented Programming concepts

• High proficiency in JavaScript and extensive experience in building custom applications on ServiceNow

• Deep expertise in the ServiceNow platform, including security implementation and building scripted REST APIs, HTML/CSS, AJAX, JSON, and AngularJS

• Experience in designing, configuring, and customizing Service Portal to deliver intuitive, user-friendly self-service experiences

• Ability to generate data models and translate low-level designs into implementation code

• Experience in creating automated tests at the use-case level to build a robust regression suite

• Strong analytical and troubleshooting skills

• DevSecOps mindset of "You build it – You run it"

These are additional nice to haves:

• Proficiency in Identity and Access management processes

• Understanding of CI/CD processes and implementation

• Prior experience with other object-oriented programming languages

• ServiceNow certifications

• Experience working in agile development environments

• Knowledge of ITIL framework and processes

About Swiss Re:

Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week