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Boston, MA, US

Head Delivery


About iptiQ

Become a part of a growing and dynamic entrepreneurial team within the established Swiss Re Group. iptiQ is a start-up unit, established to provide innovative protection solutions directly to consumers. Our team delivers the coordination, infrastructure and competences that are key to driving forward this new business; working closely with our partners and clients. Our mission is to reduce the protection gap by simplifying life insurance and making it more accessible to people. Our motto is "now life is easier for everyone". For us this means making life insurance easier to sell, to buy and to trust.


About the role


As Head Delivery, you will establish, direct and lead all aspects of the New Solutions area focused on the critical initiatives for iptiQ.


As part of this role, you will:


  • You will lead the strategic portfolio, including evaluation, assessment with business strategy and overall delivery.
  • You will set direction and oversee cross-functional teams passionate about the delivery of platform improvements, product rollouts and new solutions for the organization.
  • You will establish methodologies and oversee implementation, including development of business case justification for resource allocation.
  • Develop budget, policies and procedures to support delivery.
  • Develop documentation methodologies and ensure standard operating procedures, reporting and controls in place.
  • Work directly with technology teams to ensure timely delivery to market in support of organizational goals and objectives.
  • Establish and drive prioritization process using business case justification and principles.
  • Work cross-functionally with product, underwriting, marketing, operations, technology, etc. to implement new solutions and products in support of the organization's business objectives.
  • Cultivate a transparent culture through frequent, concise and substantive communication.
  • Understand various operational processes and systems, including intersections with other iptiQ functional units, external TPA's and partners.
  • The Head Delivery role will report directly to iptiQ's Chief Operating Officer.


About You:


  • The ideal candidate will have a BS degree or equivalent and a minimum of 10 years of proven experience building and leading an area focused on project implementation initiatives supported by technology
  • PMP Certification, Scrum Master, Lean/Six Sigma experience preferred
  • Ability to translate business objectives into technical conversations and solutions
  • Expertise in life and health insurance
  • Strong understanding of operations and technology
  • Familiarity with various implementation methodologies, including waterfall and agile.
  • Strong written and verbal communication skills with the ability to interface at all levels in the organization and with external partners and vendors.
  • Ability to maintain confidentiality, sensitivity and professionalism.
  • Ability to engage well with others and be passionate about providing an exemplary experience.
  • Ability to deal positively with ambiguity in a fast paced start up business environment.
  • Ability to work on your own or with a group of people.
  • Be willing to travel to various TPA and/or other iptiQ locations.
  • Expected travel is less than 15%.


Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.


Reference Code: 95059 

Nearest Major Market: Boston

Job Segment: Underwriter, Lean Six Sigma, Six Sigma, HR, Insurance, Management, Human Resources