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Boston, MA, US

Operations Manager

About iptiQ


iptiQ is a risk tech start-up within Swiss Re Group. Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

iptiQ provides digital, bespoke and transparent L&H and P&C protection products in a B2B2C manner. Founded in 2014, we're transforming the way consumers buy insurance with a unique digital insurance engine which incorporates the latest technology with world-class underwriting capabilities. We build strong partnerships to sell insurance via trusted brands.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. iptiQ embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.



About The Role

  • Lead the BAU Support functional team comprised of operational control management, customer service, and prioritization aligning with the portfolio commitments within iptiQ
  • Develop a strategic plan and implementation roadmap, positioning successful growth and scalability.
  • Provide leadership, mentorship, direction, and day to day management of the teams supporting our Life and Health insurance products, diverse distribution channels, and wide range of vendor relations.
  • Effectively ensure the day-to-day services are performed in accordance with commitments.
  • Establish key performance indicators, supervise, and track against those metrics.
  • Collaborate and support the corporate strategic discipline, establishing and monitoring vendor velocity through powerful relationship management.


  • Perform all people management responsibility from hiring, ensuring employee success throughout entire tenure at iptiQ, driving results, and executing on team commitments which will help us achieve our business and user goals.
  • Collaborate with cross-functional team members and other stakeholders including, product managers, engineers, legal, compliance, and other business subject matter experts to influence prioritization, and execute solutions that deliver on company goals.
  • Engage with operational delivery teams to ensure overall readiness positioning the team for success, while meeting our customer's expectations.
  • Partner with Platform Operations to ensure barriers are removed, production issues are accurately tested, and incident resolution is met; decide whether a release is approved for deployment.
  • Streamline overall processes and work closely with tech and data team to identify and implement areas of improvement.
  • Foster a curious, creative, solution-minded oriented team, exceeding results.
  • Ensure compliance of operational procedures, processes, and practices, internally and externally; establish where needed.
  • Oversee the day-to-day management of the operational teams to ensure customer promises, key performance indicators and business commitments are achieved.
  • Participate in Distribution Partnership conversations as needed, listening to their pain points, and offering solutions.
  • Create, maintain, and manage tools positioning internal and external teams are successful, and positioned for scale.
  • Limited travel for various strategic or critical collaborative discovery meetings.
  • Support other organizational assignments as needed.


About The Team

We are a start-up unit, established to deliver innovative protection solutions sold directly to consumers. Our team delivers the coordination, infrastructure and competencies that are key to driving forward this new business, working closely with our partners and clients. Our mission is to reduce the protection gap by simplifying life insurance and making it more accessible to people. Our motto is to "provide protection solutions as they should be". This means delivering solutions consumers feel good about buying and we feel good about selling.

About You

You are interested in joining an energetic and ambitious team dedicated to changing the landscape of Life and Health Insurance and closing the vast protection gap in America. You are genuinely passionate about the work you do and the success of our team, intensely curious and always strive to make things better. Below are some important capabilities and skills that will enhance your ability to succeed.


  • Minimum of 7 years previous experience with individual Life and Health insurance operations required.
  • Minimum of 5 years previous experience in an individual Life and/or Health insurance leadership required.
  • Proven track record of managing high performing teams, driving results with a direct correlation to corporate strategy, with autonomy and initiative. 
  • Bachelor's degree, or equivalent work experience.
  • Strong conceptual thinking combined with excellent problem-solving capabilities and an innovative approach.
  • Strong project management skills with high degree of comfort managing multiple projects and multiple stakeholders.
  • Experience using the Agile methodology.
  • Ability to deal positively with ambiguity in a fast-moving business environment.
  • Ability to communicate opportunities clearly and effectively, design processes, ideas, and solutions to business teams, clients, and development team.
  • Comfort working in a start-up style environment where the pace is fast the path is not always linear or clear.


Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.


Reference Code: 109652 

Nearest Major Market: Boston

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