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Boston, MA, US

Operational Quality Analyst

About iptiQ 


Become a part of a growing and dynamic entrepreneurial team within the established Swiss Re Group. iptiQ is a start-up unit, established to provide life insurance protection solutions directly to consumers. We deliver the coordination, infrastructure and competences that are key to driving forward this new business. Our mission is to reduce the protection gap by simplifying life insurance and making it more accessible to people. Our motto is "now life is easier for everyone". For us this means making life insurance easier to sell, to buy and to trust. Every day we are committed to this purpose working with our partners and clients.


About the role


As a multi-faceted business and quality analyst, are you looking for new challenges to grow personally in a start-up environment? You have an exceptional and exciting opportunity to join a cross functional team within of iptiQ, a new US business unit within a global organization. You will join a diverse team committed to delivering services to iptiQ's wide variety of clients. We put the consumer experience at the heart of everything we do.

You will be responsible for the design and execution of test plans and test cases that ensure the quality of the software on each release.  You will work closely with the business users, vendor partners, other analysts, and members of our IT team to ensure quality of our software design changes.  


As part of this role, you will:


  • Create, maintain and follow process & procedural documentation;
  • Collaborate effectively cross-functionally and see the big picture to effectively test solutions;
  • Interact with business users, external vendors, and internal developers on a daily basis;
  • Create a test strategy and test scenarios traceable to user stories and estimate test effort
  • Create and execute test plans, provide test sign-off;
  • Create new test templates;
  • Use appropriate tools for testing execution;
  • Conduct production testing and post-production monitoring as necessary
  • Be a problem solver: analyze issues, identify root causes, propose solutions and consistently track issue resolution.
  • Evaluate, recommend and implement solutions to improve efficiency and increase quality;
  • Develop knowledge of processes and systems across all front-end functions, including intersections with other functional units and external vendors and partners;




About You


  • You have first-hand experience in a quality assurance role in an e-commerce environment.  You understand Software Test Life Cycle and Test Methodologies.
  • You have worked in agile environment(s) and are competent in tools such as JIRA, Confluence and/or Azure DevOps.
  • You can focus on multiple projects at once and troubleshoot problems quickly.
  • You can see the big picture and develop test scenarios which flow through multiple processes and vendors to ensure all components are working.
  • You have been independently responsible for creating test plans and executing all testing responsibilities.
  • You are organized and detailed-oriented.
  • You are resourceful in overcoming barriers to achieve objectives. You can handle multiple assignments with overlapping delivery dates. You learn how to use new tools quickly.
  • You are IT literate and understand basic concepts of API's.
  • You demonstrate a creative mindset with a strong interest in new technologies. You are hands-on and enjoy resolving problems.
  • You effectively communicate business issues, objectives and scope. You have strong presentation skills and enjoy working within a rapidly changing environment.
  • You are passionate about delivering customer value and seamless customer experience. You are detailed oriented and take pride in delivering high quality results.
  • You have experience working with SQL.



Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.


Reference Code: 101575 

Nearest Major Market: Boston

Job Segment: HR, Human Resources