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Boston, MA, US

Operations Relationship Manager

About iptiQ


iptiQ is a risk tech start-up within Swiss Re Group. Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

iptiQ provides digital, bespoke and transparent L&H and P&C protection products in a B2B2C manner. Founded in 2014, we're transforming the way consumers buy insurance with a unique digital insurance engine which incorporates the latest technology with world-class underwriting capabilities. We build strong partnerships to sell insurance via trusted brands.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. iptiQ embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.



About The Role

  • As an Operations Third Party Administrator (TPA) Relationship Manager in the Operations Services team, you’ll provide leadership, direction, governance, project harmony, and day to day management of our Third-Party Administrators supporting our Life and Health insurance products, specializing on the life product suite.
  • We’re looking for an outstanding leader, that can help strengthen our internal delivery teams, and support our external delivery teams building driving results across entities, on time and budget.
  • A diverse leader who can effectively manage the day-to-day services ensuring proper administration in accordance with our vendor arrangements and fulfilling on customer promises.
  • You’ll support the TPA strategy, drive vendor prioritization aligning with the portfolio commitments, removing barriers, answering questions, and making independent decisions.


  • Lead, and mentor a diverse delivery and operations team across a wide value stream.
  • Manage the project cycle, from ideation, to intake, prioritization, delivery with internal and external resources, and post-production activities.
  • Align resources to the best opportunities that will help us achieve our business and user goals.
  • Collaborate with cross-functional team members including, product managers, engineers, legal, compliance, and other business subject matter experts to execute solutions that deliver on company goals.
  • Ensure compliance of product features to requirements including that of information security, regulation, and risk management.
  • Oversee the day-to-day management of the TPA to ensure customer promises, service level agreements, and key performance indicators are achieved.
  • Resolve operational gaps, cross functionally, and ensure the readiness of internal and external teams to ensure no disruption to the business.
  • Establish business operational guidelines, ensure adherence, which yields TPA procedures.
  • Conduct external audits to assess TPA performance, report on results, establish and execute actionable plans during under-performing result periods.
  • Monitor TPA operational reports, ensure there is value add telling the story of the business accurately depicting overall performance.
  • Identify additional capabilities offered by our TPAs or competitor capabilities that would complement our current capabilities.
  • Limited travel for various strategic, key negotiation, audit, or critical collaborative discovery meetings.
  • Support other organizational assignments as needed.

About The Team

We are a start-up unit, established to deliver innovative protection solutions sold directly to consumers. Our team delivers the coordination, infrastructure and competencies that are key to driving forward this new business, working closely with our partners and clients. Our mission is to reduce the protection gap by simplifying life insurance and making it more accessible to people. Our motto is to "provide protection solutions as they should be". This means delivering solutions consumers feel good about buying and we feel good about selling.

About You

You are interested in joining an energetic and ambitious team dedicated to changing the landscape of Life and Health Insurance and closing the vast protection gap in America. You are genuinely passionate about the work you do, intensely curious and always strive to make things better. Below are some important capabilities and skills that will enhance your ability to succeed.


  • Minimum of 7 years previous experience with individual Life insurance operations required; Medicare Supplement insurance experience a plus.
  • Minimum of 5 years Customer Service or Vendor Relationship experience, and leadership role excelling in overall performance required. 
  • Strong conceptual thinking combined with excellent problem-solving capabilities and an innovative approach.
  • Strong project management skills with high degree of comfort managing multiple projects and multiple stakeholders.
  • Experience using the Agile methodology.
  • Ability to deal positively with ambiguity in a fast-moving business environment.
  • Communicate opportunities clearly and effectively, design processes, ideas, and solutions to business teams, clients, and development team.
  • Comfort working in a start-up style environment where the pace is fast the path is not always linear or clear.
  • Energetically embrace misalignments with vendors, successfully apply negotiation, yielding desired results independently.
  • Bachelor's degree, or equivalent work experience


Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.


As the COVID-19 pandemic continues to impact the world, it is our responsibility to help keep our employees, customers, partners and communities healthy and safe.  SwissRe will require all candidates interviewing in person in the United States and Canada to provide evidence of vaccination when arriving at our offices. 


Reference Code: 111874 

Nearest Major Market: Boston

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