AI Expert for Customer Service (Hybrid, 80-100%)

Picture yourself at the intersection of AI innovation and business strategy, where your expertise helps unlock new possibilities for customer service. You’ll leverage your technical know-how to identify where AI can drive real improvements, while working closely with teams to turn complex concepts into practical, impactful solutions. If you’re excited by the challenge of making advanced AI technologies accessible and valuable to the business, this is the role for you.

About the Role

You’ll team up with business analysts, product owners, and tech experts to spot where AI-like Machine Learning, Generative AI - can transform our customer service. You’ll turn cutting-edge AI tech into real-world solutions that deliver measurable value, driving projects from concept all the way through to success.

Key responsibilities:

• Identify and evaluate AI use cases in Customer Service to maximize business value and enhance user experience.
• Collaborate with stakeholders across business and technical teams to prioritize, develop, and implement AI-powered solutions in ServiceNow's NowAssist and Palantir Foundry/AIP.
• Low-code development and configuration, support testing, validation, and post-deployment analysis to ensure solutions meet business needs together with a team of developers and testers.
• Foster a culture of innovation by continuously exploring new AI technologies and best practices.
• Act as a trusted advisor bridging technical AI knowledge and business transformation goals.

About the Team

In Customer Service we empower our clients and employees by making it quick and easy to get what they need from SwissRe to thrive in doing their jobs. We are the one place to go to get help internally and externally. Boosted by AI and digital self-service we are a passionate, global team which drives innovation to create outstanding customer experiences, leverage scaling effects and foster talent in an agile digital world.

About You

You’re a tech-savvy problem solver who knows how to connect AI technology with real business challenges. You bring both the curiosity to dive deep into AI topics and the communication skills to make those concepts accessible and valuable to diverse teams.

Here’s what makes you a great fit:

• Solid technical understanding of AI concepts including Machine Learning, Generative AI and general data processing.
• Experience or strong familiarity with ServiceNow’s NowAssist AND/OR Palantir Foundry/AIP.
• Business analyst or transformation mindset—you can turn tech requirements into clear business value and identify where AI adds impact.
• Ability to write clear, structured documentation and communicate effectively across business and technical stakeholders.
• Comfortable working in agile teams and managing priorities in a fast-paced environment.
• Passion for continuous learning, innovation, and collaboration, demonstrating AI thought and knowledge leadership within the wider organisation.

Bonus points if you hold:

• Experience working on digital transformation or AI-powered customer service projects, BA certifications (like CBAP or PMI-PBA), ServiceNow or Palantir certifications, coding experience in Python

For Slovakia the base salary range for this position is between EUR 2,200 and EUR 3,700 per month (for a full-time role). The specific salary offered considers:

• the requirements, scope, complexity and responsibilities of the role,

• the applicant’s own profile including education/qualifications, expertise, specialization, skills and experience.

In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based bonus.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

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