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Bratislava, SK

Chapter Lead Operations

About Swiss Re


Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.



About the Role


This role leads newly established agile chapter Operations, responsible for operations and L2/L3 support for our applications and systems. You will take charge of improving agility and maturity in this area and drive adoption of DevOps practices, tools and automation. You will have the opportunity to influence this setup based on your experience.


  • You coach and mentor chapter members, support their professional career and skill development

  • You develop and drive technology strategy, methods and practices in your area, actively contributing to the organization's strategy and objectives

  • You drive an improvement in Security Solutions' capability to deliver changes at high quality and high speed through improved release management & deployment practices and automation

  • Your chapter coordinates and facilitates L3 support and 24/7 on-call support for critical incidents


About the Team


We are an agile organization designing and maintaining software solutions for the Chief Security Officer (CSO) organization of Swiss Re. These serve the needs of information security as well as identity and access management (IAM), for example: processing joiners and leavers, managing access rights, authentication and authorization. Our mission is to provide reliable services and first-class experiences to clients across the Swiss Re group as well as our partners and B2B customer organizations.

Chapter Operations is based in Bratislava (SK) and works closely with colleagues also in Zurich (CH), Riga (LV) and Munich (DE).



About You


  • You have a higher education degree (M.Sc. preferred) in Computer Science, Engineering, Mathematics or other applicable field

  • You have 5+ years of software engineering experience including IT operations and managing a team

  • You have experience with agile software development methodologies (e.g. Scrum, Kanban), CI/CD processes and DevOps

  • You have hands-on experience in programming and/or scripting ideally in context of professional software development

  • You work independently and can handle pressure

  • You navigate ambiguity and think practically, balancing business and technical needs

  • You are committed to work in a decentralized team

Ideally you also bring with you many of the following skills, knowledge and experience:

  • Understanding of technology solutions for information security and IAM

  • Hands-on experience managing infrastructure in cloud environments and using automation, configuration management and provisioning tools (e.g. Terraform, Puppet)

  • Knowledge of containerization technologies (e.g. Docker, Kubernetes)

  • Proficiency in SQL, web applications, Linux system administration

  • Experience with cloud technologies (public, private, hybrid)

  • Experience with specific monitoring and operation tools (e.g. ELK stack, Azure App Insights, ..)

  • Proficiency in ITIL or similar methods


As a company with a global footprint, we at Swiss Re often get to collaborate with people from other parts of the world. We provide a flexible hybrid workplace. Face-to-face interaction and nurturing culture require regular presence in our Bratislava office and occasional travel to other Swiss Re locations.


The minimum gross monthly base salary for this role is 3500 EUR full time.
Our final offer to you will be set up fairly, considering the skills and experience that you bring to the Swiss Re Group.
You can look forward to extra rewards and benefits including an attractive performance-based bonus.


We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.


We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.


Reference Code: 106643 


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