Claims & Underwriting Assistant (hybrid)

Are you passionate about supporting the critical work of underwriting and claims within Life and Health insurance? Do you have an eye for detail and a commitment to operational excellence, ensuring that every case is managed efficiently and accurately? Are you eager to contribute to process optimisation and the successful transition toward AI-enabled underwriting practices? If you thrive in providing expert administrative and operational support, collaborating with colleagues across functions and locations, and ensuring high-quality outputs, then this Claims and Underwriting Assistant opportunity could be the perfect next step in your career. Join our UK & Ireland Combined Underwriting & Claims (CUW) team to play a key role in case assessments, reporting, governance, and the delivery of portfolio insights. 

About The Role

To act as a senior operational support to the UKI Combined Underwriting & Claims (CUW) function, providing subject-matter expertise, advisory authority, and oversight across case induction/ assessments, AI-enabled underwriting support, reporting, governance, and operational excellence. 

The role will support the transition from manual case handling to enhanced AI-supported underwriting processes, while ensuring robust controls, high-quality outputs, and portfolio-level insight delivery. The incumbent will operate as a trusted advisor to CUW team on operational effectiveness, portfolio performance, and process optimisation. 

Key Responsibilities 

• Provide review and advisory input on CUW underwriting cases and claims summaries. 

• Provide underwriting sign-off on D2C underwriting and claims within authority 

• Issue non-binding technical recommendations on underwriting positions and risk considerations prior to CUW decision-making. 

• Escalate material risks, inconsistencies, or governance concerns to CUW leadership. 

• Define quality standards and oversee case induction and partial CUW outputs. 

• Act as subject matter advisor on complex cases during the AI transition phase. 

• Support CUW KPI and portfolio reporting, delivering analysis and trend insights 

• Strengthen operational controls, user access, and system governance. 

• Drive automation efforts such as UCR and CCR as well as general operational efficiencies 

• Drive standardisation and documentation of CUW operational processes. 

• Support client service pack preparation with analytical commentary and performance insights. 

Skills & Experience 

• Strong underwriting and/or claims knowledge (preferably within UKI or similar markets) 

• Ability to translate CUW philosophy into technical decisions 

• Strong Power BI / Excel proficiency. 

• Proven ability to operate at senior stakeholder level. 

• Excellent written summarisation skills with high accuracy. 

• Ability to balance operational detail with strategic perspective. 

About You 

• Experienced professional with a strong background in underwriting and/or claims, ideally within the UK and Ireland or similar markets. 

• Possesses a sharp eye for operational detail combined with strategic foresight to drive organisational improvement. 

• Highly proficient in Power BI and Excel, delivering insightful analysis, trend identification, and clear, accurate reporting to senior leadership. 

• Exceptional written communication skills with a proven ability to distil complex information into concise summaries. 

• Passionate about operational excellence, committed to delivering high-quality outcomes and measurable efficiencies for the CUW function. 

For Slovakia the base salary range for this position is between 2 200 EUR and 3 700 EUR per month (for a full-time role). The specific salary offered considers:​

• the requirements, scope, complexity and responsibilities of the role, ​
• the applicant’s own profile including education/qualifications, expertise, specialisation, skills and experience.​

In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognise your achievements. Further you will enjoy a variety of global and location specific benefits.​

Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.

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