Claims Examiner (Hybrid)

Do you perceive the insurance world to be thrilling? Do you think of pursuing your career in a well-known insurance company? Do you want to grasp a lasting work opportunity that enables continuous professional development? If so, we have a job, which is tailor-made for you!

About the team

We are an international and growing team of insurance professionals supporting the claims handlers based in EMEA region in handling direct claims, both primary and excess. Additionally, we have just embarked on the new exciting journey – adjudicating of low value claims for Marine, Aviation, Casualty and Property lines of business. We seek to understand and meet our customers' needs, and we strive to provide bespoke claims services. At the same time, we endeavor to make our employees happy by creating a positive work environment. We genuinely care about your work-life-balance by providing a great deal of flexibility in terms of working hours. Would you like to unleash your potential by becoming a part of our excellent team?

About the role

You will be responsible for entering claims information into our legacy systems, assessing and processing claims, monitoring reserving levels and supporting several business teams. In addition, you will report comprehensive claims information to the claims handlers, and depending on the level of experience as well as expertise, you may liaise with underwriters, lawyers and brokers on key claims-related issues as well. If you are truly passionate about your career development, we will give you a rare opportunity to become a dedicated claims professional, who is organized and able to deliver high quality work, both independently and as a member of the team. Still not sure if this is inspiring enough to you? On top of that, we offer you an opportunity to participate in various fascinating projects, where you can demonstrate your abilities and potential as well as learn new skills.

Your essential responsibilities will be:

• Examining claims documents received, undertake any required adjustments and establish claims files in legacy systems
• Communicating with customers via phone and written correspondence to obtain specific claim information as needed
• Reviewing client inquiries regarding open billing invoices as well as statements from clients and brokers
• Ensuring timely and accurate processing of claim documents, including claims payments and claims setup, sending of acknowledgement letters, and other non-core claims processes
• Working with the Accounting team to book corrections and assure ledger accuracy

About You

Nobody is perfect and meets 100% of our requirements. If you, however, meet some of the criteria below, and we caught your interest, we'll be more than happy to meet you!

Essentials:

• Proficiency in English (reading, written and verbal)
• Outstanding interpersonal skills, allowing you to actively contribute to the team spirit as well as effectively communicate with people in multiple environments
• Ability to work both independently or collaboratively while prioritizing and multitasking in a fast-paced environment
• Strong analytical and organizational skills
• Excellent customer focus and can-do mindset are your strengths
• Digital literacy and experience with MS Office Package

Additional assets:

• Knowledge and understanding of (re)insurance products and business
• Proficiency in any other European language

For Slovakia the base salary range for this position is between EUR 1200 and EUR 2000 per month (for a full-time role). The specific salary offered considers: 

• the requirements, scope, complexity and responsibilities of the role, 
• the applicant’s own profile including education/qualifications, expertise, specialization, skills and experience. 

In the situation where you significantly exceed the requirements, the offered salary may be above the advertised range. 
In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based bonus.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

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