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Bratislava, SK

Claims Specialist with English (German or another European language is an advantage)

About the Role

The iptiQ EMEA Claims Expert role is a varied and interesting role, covering a wide area of responsibility. Being there at the moment a customer needs to claim is the reason iptiQ exists. As a claims assessor based in the Centre of Excellence in Bratislava, you will support the activities of the claims team, based in the major cities across Europe. 

You will be responsible for the following:

•    Daily monitoring and management of the claim's workload, ensuring claims are assessed in a timely manner, invoices are settled, and SLAs are met.
•    Proactively manage and adjudicate Life & Health Claims, considering both medical, financial and title evidence.
•    Analyze management information to continually monitor claims, service levels and expenses; reporting in a timely manner opportunities and development to key stakeholders.
•    Preparation for client facing activities, such as trainings and audits.
•    Support for translation of claim related documents and internal tools (such as AssessQ).
•    Show active drive and passion for our customer centric culture.


As your skills grow and you become more competent, you will become responsible for other key accountabilities:  

•    Effectively manage operational risk in accordance with Swiss Re and iptiQ EMEA and standards, applying claims insights to new business deals and processes and product development in line with iptiQ EMEA Product Development Approval Process.
•    Effectively manage fraud risks and implement fraud controls across all areas of claims, from onboarding, claims assessment and claim audits.
•    Dealing with all claims-related queries and requests for claims insight and knowledge. 
•    Provide technical comment and sign off for customer literature and customer interfaces. 
•    Carry out regular value-add claim audits to monitor the performance of 3rd party claims service providers in line with iptiQ EMEA Service Level Framework.  
•    Support the enhancement of our claims service, looking at new ways of working, ensuring they meet the expectations of customers, clients and TCF principles.  
•    Contribute to the success of the iptiQ EMEA Underwriting and Claims team.     


About You

•    Previous L&H claims experience is essential
•    Proficient in English (another European language would be an advantage)
•    Very good in analytical and critical thinking
•    Consistently demonstrates curiosity, energy and interest in learning new skills
•    Flexible and able to juggle the demanding requirements from multiple stakeholders 
•    Strong team player
•    Empathetic approach to customers and be able to demonstrate active passion and drive for our customer centric culture


This job offer is suitable for people who have been impacted by the invasion of Ukraine.


The minimum gross monthly base salary for this role is 1600 EUR full time. Our final offer to you will be set up fairly, considering the skills and experience that you bring to the Swiss Re Group. You can look forward to extra rewards and benefits including an attractive performance-based bonus.


We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.


We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.




About iptiQ


iptiQ is a risk tech start-up within Swiss Re Group. Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

iptiQ provides digital, bespoke and transparent L&H and P&C protection products in a B2B2C manner. Founded in 2014, we're transforming the way consumers buy insurance with a unique digital insurance engine which incorporates the latest technology with world-class underwriting capabilities. We build strong partnerships to sell insurance via trusted brands.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. iptiQ embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.



Reference Code: 122677 


Job Segment: Underwriter, Product Development, Claims, Insurance, Research

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