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Bratislava, SK

Claims Triager

About the Role


We are looking for an agile, motivated and proactive personality who is ready to join our Triage Team in Bratislava as a Claims Triager! You will be responsible for indexing and distributing the incoming claims documents from our clients – cedant or brokers, to responsible team or person within 24 hours. You will look for opportunities within the core process to add new value of Swiss Re and external clients, and closely cooperate with our claims ops colleagues.


We offer a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


Your key responsibilities


  • Triaging – sorting - Reinsurance Claims documents in accordance to standard operating procedures.

  • Ensuring business deliverables are met (quality output within the turnaround times defined) through understanding of basic Reinsurance Concepts and business tools and applications.

  • Associating the Claim process documents with the firsthand information to enable Claims examiners for further processing.

  • Identifying the reinsurance contracts or existing claims using business applications.

  • Maintain accuracy and quality parameters as defined by the process.

  • Ensure adherence to process guidelines and also abide by special instructions set out by specific regions.


About the Team


The Triage Team is responsible to index the incoming documents to support other claims colleagues in the value chain of the company in prioritization, with the main common goal of supporting our clients by timely payments of claims and keeping the reserves on accurate level. All the incoming claims documents, from first advice of the claim until the last (closing) advice go through our hands.

All this is only possible through a good understanding of re-insurance concept and understanding of our clients.


About You


  • Experience in non-relevant industry (graduates are welcome to apply)

  • Advance English written and spoken; Spanish language is an advantage.

  • Excellent oral and written communication skills, ability to work in virtual teams and across borders and cultures.

  • Ability to work in a team environment but also ability to take ownership and work independently.

  • Highly motivated to deliver high quality service to the corresponding clients.

  • Analytical and problem-solving skills.

  • Ability to work independently, prioritize multiple priorities and meet deadlines.

  • Flexibility, adjustment to changes.


We are looking forward to your application!


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, including gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.

Swiss Re offers modern work models and attractive workplaces that allow all employees to adapt to changing work preferences and life phases.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

The minimum gross monthly base salary for this role is 1200 EUR full time. Our final offer to you will be set up fairly, considering the skills and experience that you bring to the Swiss Re Group. You can look forward to extra rewards and benefits including an attractive performance-based bonus.


This job offer is suitable for people who have been impacted by the invasion of Ukraine.


We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.


About Swiss Re


Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.



Reference Code: 121744 



Job Segment: Claims, Business Manager, Insurance, Management

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