Customer Care Specialist with German (Hybrid)

We have a phenomenal opportunity for a highly motivated and proactive person, to join our team of Customer Care Specialists! If you're always willing to learn new things, and finding solutions, surpassing obstacles and client centricity come naturally to you, we might be looking for you!

About the role

Our team is a part of a new primary insurance business unit within an established company, that combines the dynamic spirit of a start-up with the backing of Swiss Re's strong organisation. We create digital life, home and motor insurance products and experiences for our partners (B2B2C). Our partners expand their digital ecosystems and distribute insurances to their customers under their own brand(s).

The Customer Care team interacts with our policyholders (B2B2C) after the point of sale and assist our clients on different matters. As you support life insurance business underwritten out of Germany, profound English and German language skills are required.

We are looking for a driven Customer Care Specialist who recognizes exceptional customer service - client and service experiences are paramount. You will be dealing with customer requests, handling complaints and troubleshoot problems. In addition, you will process policy changes in our system, prepare correspondence and conduct initial claims triage. We empower our team members to play an active role in enhancing our customer journey through daily client interactions and by contributing/leading projects.

Responsibilities include:

• Impressing our customers over phone or in writing with magnificent service provided in a timely manner, investigate and respond to customer complaints

• Responding to queries about the insurance product and purchased policy, processing changes to a policy as requested by a customer, recording claims

• Progressing insurance knowhow, servicing skills and personal development

• Continuously improving processes/tools to drive efficiency, effectiveness and overall customer satisfaction and support / lead respective projects

• Close liaison with other teams including Policy Management, Business Architects and Insurance Product

About you

• Experienced in working in a customer care / service centre

• High level of customer service skills with the ability to show empathy and patience

• Outstanding interpersonal skills with a positive mentality, ability to work both independently and within a team

• Strong communication skills (able to listen actively and communicate effectively in both verbal and written form)

• Proficiency in English and German language (verbal and written)

• Digital literacy - especially MS Office package

• Experience in primary insurance is a plus

For Slovakia the base salary range for this position is between EUR 1 600 and EUR 2 100 per month (for a full-time role).

The specific salary offered considers:

• the requirements, scope, complexity and responsibilities of the role,
• the applicant’s own profile including education/qualifications, expertise, specialization, skills and experience.

In the situation where you significantly exceed the requirements, the offered salary may be above the advertised range.

In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based bonus.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

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