We are looking for a driven Customer Care Specialist who recognizes exceptional customer service - client and service experiences are paramount. You will be dealing with customer requests, handling complaints and troubleshoot problems. In addition, you will process policy changes in our system, prepare correspondence and conduct initial claims triage. We empower our team members to play an active role in enhancing our customer journey through daily client interactions and by contributing/leading projects.

About the role

Responsibilities include:

• Impress our customers over phone or in writing with magnificent service
• Respond to queries about the insurance product and purchased policy
• Execute changes to a policy as requested by a customer
• Record claims
• Investigate and respond to customer complaints
• Perform quality transactions timely
• Progress in insurance knowhow, servicing skills and personal development

About the Team 

Our team is a part of a new primary insurance business unit within an established company, that combines the dynamic spirit of a start-up with the backing of Swiss Re's strong organisation. We create digital life, home and motor insurance products and experiences for our partners (B2B2C). Our partners expand their digital ecosystems and distribute insurances to their customers under their own brand(s).

About You

• Experienced in working in a customer care / service centre
• High level of customer service skills with the ability to show empathy and patience
• Listen actively and communicate effectively (verbal and written)
• Fluent in English AND German (minimum B2 level)
• Demonstrates strong interpersonal skills with a positive attitude
• A highly motivated person who can work independently and in teams
• Proactive, solution-oriented and surpasses obstacles
• Willingness to learn Experience in primary insurance is a plus Good MS office and computer skills

For Slovakia the base salary range for this position is between EUR 1,400 and 2,300 EUR per month (for a full-time role). The specific salary offered considers:

• the requirements, scope, complexity and responsibilities of the role,
• the applicant’s own profile including education/qualifications, expertise, specialization, skills and experience.

In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based bonus.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

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