Bratislava, SK
Digital Service Designer (UX) - limited contract until 31st December 2026
About the role
- Support service management activities for ContactOne for Clients, helping ensure client-facing digital services are clear, usable and well adopted.
- Work with stakeholders to understand client needs, gather input, align priorities and communicate service updates.
- Review service performance data and client feedback to identify insights and opportunities for improvement.
- Contribute to the design and improvement of end-to-end client service experiences, including user journeys, support interactions and communications.
- Help evolve existing services by supporting change assessments, simplifying language and processes, and improving workflows and tools.
- Support engagement and adoption activities through internal communications and forums.
About the team
Customer Service in D&T Group Functions makes it quick and easy for clients and employees to get what they need from Swiss Re. As a global, AI-enabled team, we focus on removing friction from client interactions and delivering consistent, high-quality service experiences. Our Digital Service Designers put users at the centre of evidence-based design, creating digital services and data tools that are intuitive, valuable and widely adopted.
About you
- Experience or strong interest in digital service design, service management, UX, or a related role, with transferable skills welcomed
- User-centred mindset with curiosity about how services work end to end and how they can be improved.
- Comfortable working with data, reports, or insights, and keen to build confidence using them to support service and design decisions.
- Experience with, or willingness to learn, Swiss Re’s brand identity and tone of voice when creating client-facing content.
- Clear communicator, able to work with a range of stakeholders and contribute to collaborative discussions.
- Willingness to learn, adapt, and work across teams in an agile environment.
- Structured, proactive, and motivated to develop skills in digital service design.
Not sure you meet every requirement? We encourage you to apply if you’re interested and bring relevant transferable skills.
For Slovakia the base salary range for this position is between EUR 2,100 and EUR 3,400 per month (for a full-time role). The specific salary offered considers:
- the requirements, scope, complexity and responsibilities of the role,
- the applicant’s own profile including education/qualifications, expertise, specialisation, skills and experience.
In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognise your achievements. Further you will enjoy a variety of global and location specific benefits.
Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.
About Swiss Re
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Reference Code: 137343