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Bratislava, SK

Head of Business Services (Reinsurance)

About Swiss Re


Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.



About the Role


We are looking for Head of Business Services who would be leading and managing the existing Business Services teams supporting EMEA Client markets community.


You will be responsible to further build, strengthen and develop the teams, which provide services and support according to agreed responsibilities and along clearly defined process steps. Ensuring excellent service to stakeholders in terms of quality and timeliness and establishing strong cooperation within Swiss Re and with key partners will be crucial for you to succeed in this role!


Key accountabilities

  • Be an upbeat and valuable member of the EMEA Business Services and Strategy & Operations (S&O) leadership teams

  • Setting up strategy for respective Section in line with Reinsurance / EMEA / S&O strategy

  • Leadership and development of leaders and the teams

  • Close collaboration with the leaders of the other S&O teams

  • Enhancing career, people and talent development

  • Ensuring professional communication and collaboration with stakeholders

  • Representing the teams towards the Client markets community and other functions in Bratislava and other locations across EMEA

  • Fostering development of professional knowledge in Bratislava based Business Services team and ensure stabilization of the assigned teams, in accordance with processes and guidelines to achieve the required service quality level

  • Continuous service and process improvement

  • Aligning service offering across markets based on best practice

  • Setting and achieving of team and individual targets based on defined metrics

  • Ensuring effective allocation of resources and achieving productivity targets

  • Performing appropriate activities to ensure strong reporting, quality and risk management

  • Taking ownership for strategic initiatives and projects


About You


  • 5 years experience in a managerial / leadership position, leading several complex teams containing team leaders and specialists preferably in the area of shared services in the financial industry (e.g. banking, insurance) and in an international environment.

  • Developing and leading large, complex teams is your passion

  • Excellent communication skills (clear, transparent, convincing) and negotiation skills along with strong assertiveness

  • Think globally and act strategically!

  • Developing and implementing new concepts

  • Strong ethical and behavioral values

  • Ability to adapt to changes quickly and address them as appropriate

  • Genuine interest in global partnership and multicultural and dynamic working environment

  • Outstanding service and client orientation

  • Strong focus on performance, targets and risk management activities

  • Language skills: English fluent written and spoken


The minimum gross monthly base salary for this role is 2600 EUR full time. Our final offer to you will be set up fairly, considering the skills and experience that you bring to the Swiss Re Group. You can look forward to extra rewards and benefits including an attractive performance-based bonus.


We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.


We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Reference Code: 109329 


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