IT Service Manager II

As an IT Service Manager II, you will be responsible for overseeing the design, implementation, and continuous improvement of key IT services, with a particular focus on internal marketing, change management activities and communications. You will support strategic initiatives by developing compelling content for stakeholders and leadership, contributing to reports and presentations, and ensuring that service delivery aligns with business goals.

This is a highly collaborative role, requiring strong communication skills, stakeholder engagement, and the ability to distill complex technical information into clear, business-friendly messaging.

About the team

The Service Management team is situated within the Field Services Circle Area, under the Group Technology Services (GTS) division in Swiss Re.

Our mission in Field Services is to deliver exceptional onsite local support that exceeds customer expectations and supports our Digital Workplace strategy. We ensure our customers can use our services and products from day one (onboarding) and to provide end user support when needed while ensuring minimal interruptions and productivity loss.

We actively leverage a global environment that champions an open, collaborative, and unifying culture, enabling us to support our customers and each other in a manner which is efficient, effective and friendly.

Your main reponsibilities are to:

• Collaborate with operational and technical teams to ensure seamless, high-quality service delivery aligned with business objectives.
• Support the development of business cases for both new and existing IT initiatives, contributing to the governance of internal policies and procedures.
• Create and maintain training materials, support resources, and engaging content that translates complex technical concepts into accessible messaging for end users, stakeholders, and leadership.
• Develop and execute internal communication and marketing strategies to promote services, initiatives, and change management activities.
• Champion continuous improvement and best practices across IT service functions by tracking performance metrics, analyzing user feedback, and ensuring alignment with SLAs.
• Prepare and maintain key reports and presentations, including Agile Business Reviews (ABRs), Quarterly Business Reviews (QBRs), and Objectives and Key Results (OKRs), ensuring accuracy and consistency.
• Manage and maintain the IT service catalog items owned by Field Services, ensuring clarity, relevance, and effective communication.
• Oversee vendor relationships, ensuring service quality, performance, and contract compliance.

About you

• You collaborate in a clear, empathetic, and solution-focused manner, taking ownership of problems and proactively delivering results.
• You adapt quickly to changing priorities and support change initiatives with a proactive, solution-oriented approach
• You are experienced with Microsoft technologies such as Office, Outlook, SharePoint, Yammer, and Microsoft Teams.
• You are passionate about operational excellence and known by a positive "can do attitude".
• You understand cross-functional collaboration and demonstrate cultural sensitivity in diverse environments.
• You are a supportive team player, confident in your ideas, open to feedback and committed to collective growth.

Qualifications & Knowledge:

• Relevant work experience or degree qualification level in a Computer Science, Information Technology, Business Management or similar area
• Strong understanding of IT Service Management processes, best practices, and tools such as Service Now (SNOW), Jira & Power BI.
• Experience in managing service providers based on customer-centric metrics & KPI's

For Slovakia the base salary range for this position is between [EUR 2,200] and [EUR 3,700] per month (for a full-time role). The specific salary offered considers:​

• the requirements, scope, complexity and responsibilities of the role, ​
• the applicant’s own profile including education/qualifications, expertise, specialisation, skills and experience.​

In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognise your achievements. Further you will enjoy a variety of global and location specific benefits.​

Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.

We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

​

#LI-Hybrid