Bratislava, SK

Operations Business Analyst (hybrid)

About the Role


Do you love challenging the norm?  Improving the way we do business and are you always thinking about the bigger picture?


You will play an active role designing target operating models in collaboration with senior stakeholders, and distribution partners. You will be the initial point of contact with the distribution partners for operations related items.


  • You will help shape target solutions, refine propositions and kick-start the delivery of innovative insurance solutions for customers.

  • The role will work closely with other functions within iptiQ including collaborating with key stakeholders to design & document processes for the end-to-end insurance value chain.

  • As part of the partner facing cross-functional team of iptiQ EMEA you have a key role supporting partner onboarding and also ongoing management during BAU. 


Your Responsibilities:


  • Understand iptiQs business & platform capabilities and combine them to reach maximum value for our distribution partners and end customers.

  • Design end-to-end customer journeys which combine innovative insurance solutions with our distribution partner's needs.

  • Act as a facilitator in the organisation to develop solutions to improve partner initiatives and collaborate with other departments to drive shared goals.

  • Closely collaborate with key members of the organisation in Operations, Business Development, Product & Technology to design operating models.

  • Prepare and co-lead partner meetings & workshops.

  • Efficiently support the ideation process of new distribution partners or products for iptiQs B2B2C model.

  • Manage partners which in BAU dealing with monthly reporting and any escalation queries from a DP

  • Represent Operations at partner core team meetings

  • Manage operational incidents within the incident management framework

  • Monitor partner performance and look at ways collaboratively that performance can be improved


About You


  • At least 2 years of experience in Property & Casualty and/or Life & Health insurance

  • Ability to drive solutions in context of high ambiguity.

  • Bachelor's or master's degree in business administration or similar field.

  • Business analysis skills in insurance.

  • Ability to adjust own work in accordance with the company business strategy and capability to optimally prioritise multiple projects / tasks at the same time.

  • Able to collaborate effectively with team members, address leadership supporting your views and ideas while being open to different opinions.

  • Effective communication sophisticated information towards heterogeneous stakeholder groups

  • Proficient in English language

  • Proactive, solution-oriented and surpasses obstacles



The minimum gross monthly base salary for this role is 2 500 EUR full time. Our final offer to you will be set up fairly, considering the skills and experience that you bring to the Swiss Re Group. You can look forward to extra rewards and benefits including an attractive performance-based bonus.


This job offer is suitable for people who have been impacted by the invasion of Ukraine.


We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.




About iptiQ


At iptiQ, we partner with established brands around the world to create impactful digital insurance solutions. We make it easier for consumers to buy the insurance they need from the brands they trust. We provide life and non-life insurance through our end-to-end digital platform and build multi-channel customer experiences.

What we offer our employees is outstanding. Hybrid working in offices across the world, phenomenal learning & career opportunities and a culture that encourages new perspectives to challenge conventions and come up with innovative solutions. We believe in the power of inclusion. Drawing on our employees' broad range of perspectives, life experiences and backgrounds stimulates creativity and gives us a competitive edge. iptiQ embraces a workplace where everyone has equal opportunities to thrive regardless of their age, gender, gender identity and/or expression, sexual orientation, race, ethnicity, religion, physical or mental ability, or other characteristic and can be their authentic self. Ignite your curiosity to shape digital insurance.

iptiQ is part of Swiss Re, one of the world’s leading providers of re/insurance and risk transfer solutions. This means we’re backed by Swiss Re’s capital strength and more than 150 years of risk knowledge. Through our partnerships, we contribute to Swiss Re’s vision to make the world more resilient.

During the recruitment process, reasonable accommodations for special needs are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.



Reference Code: 128300 


Job Segment: Operations Manager, HR, Business Analyst, Operations, Human Resources, Finance