Bratislava, SK
Process Manager
Are you passionate about operational excellence and driving continuous improvement? Join our dynamic L&H Re team as a Process Manager and help shape the future of our global operations! This exciting role offers the opportunity to make a significant impact across seven Market Units worldwide while working with diverse stakeholders to optimize our business processes.
About the Role
As a Process Manager, you'll play a vital role in enabling and administering the controllership of processes to achieve operational excellence across L&H Re. Working alongside the Head of Operational Excellence and Senior Process Manager, you'll help foster a culture of continuous improvement while ensuring adherence to company standards and industry regulations.
Key Responsibilities:
- Document and standardize processes across Market Units and Global Functions in line with the Targeted Standard for Process Documentation Management (TS4PDM)
- Develop and monitor operational metrics and key performance indicators to track process adherence
- Support and facilitate the Operational Maturity Assessment across the organisation (OMA)
- Identify improvement opportunities and collaborate with stakeholders to implement corrective actions
- Drive change management initiatives to ensure smooth implementation of new processes and practices
- Ensure compliance with company standards, industry regulations, and requirements across all operational processes
About the Team
This team is pivotal in the design, actions and building of sustainable and systematic capability of continuous operational improvements for L&H Re. Pe part of the L&H Business Excellence team, the scope covers all of BU L&H Re. The team's mandate consisting of two key pillars:
- Provide E2E Operational Excellence Enablement across L&H Re, with a focus on continuous process improvement support for the seven Market Unit around the globe
- Drive E2E Operational Excellence Controllership across L&H Re, with a focus on process adherence, the related operational metrics as well as the systematic oversight of agreed improvement actions
About You
You're a detail-oriented professional with a passion for operational excellence and process optimization. You thrive in collaborative environments and enjoy working with diverse teams to drive meaningful improvements. Your analytical mindset allows you to identify inefficiencies and develop practical solutions, while your communication skills enable you to effectively engage stakeholders at all levels.
We are looking for candidates who meet these requirements:
- Experience in operational excellence, process improvement, or related roles with a proven track record of success
- Strong knowledge of L&H Re processes and operating models
- Proficiency in process mapping tools, techniques, and approaches
- Strong analytical and problem-solving skills with experience in data analysis and performance measurement
- Experience with process improvement methodologies such as Lean, Six Sigma, or similar frameworks
These are additional nice to haves:
- Experience working in a global, matrix organization
- Knowledge of change management principles and practices
- Experience in the reinsurance or insurance industry
- Exceptional communication and interpersonal skills with ability to work effectively with cross-functional teams
- Focus on achieving high-quality results while meeting deadlines
- Innovative mindset to enhance operational efficiency
- Customer-centric approach to understanding and meeting internal and external needs
For Slovakia the base salary range for this position is between EUR 2100 and EUR 3400 per month (for a full-time role). The specific salary offered considers:
• the requirements, scope, complexity and responsibilities of the role,
• the applicant’s own profile including education/qualifications, expertise, specialisation, skills and experience.
In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognise your achievements. Further you will enjoy a variety of global and location specific benefits.
Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.
We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder. #LI-Hybird
About Swiss Re
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Reference Code: 134932
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Change Management, Business Process, Six Sigma, Data Analyst, Lean Six Sigma, Management, Data