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Bratislava, SK

IT Support Engineer


About iptiQ

iptiQ is a risk tech start-up within Swiss Re Group. Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

iptiQ provides digital, bespoke and transparent L&H and P&C protection products in a B2B2C manner. Founded in 2014, we're transforming the way consumers buy insurance with a unique digital insurance engine which incorporates the latest technology with world-class underwriting capabilities. We build strong partnerships to sell insurance via trusted brands.

iptiQ offers a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the Role
•    Work on ever evolving architecture of iptiQ AWS cloud infrastructure spanning multiple geographical regions
•    Use latest technologies and tools with a goal of providing solutions and automation for iptiQ's cloud platform, ensure infrastructure networking and computing systems remain available during production hours.
•     Responsible for Incident SLAs, 2nd level support related to infrastructure and Kubernetes, perform Incident & Problem Management activities, service level management tasks and execute operational processes.
•    Responsible for customer communication of system and application maintenance and outages
•    Design and develop features such as monitoring dashboards, custom metrics, log search pattern and alarms required for support of IT Operation.
•    Collect and document information about systems performance, problems and failures, share knowledge with colleagues
•    Work collaboratively with different IT and business teams
•    Coordinate with external vendors who provide core support services.
•    Maintain the Cloud Infrastructure, configuration, upgrades and integrations with other iptiQ systems.


About our IT team
IT Cloud Development and Operations team is responsible for managing iptiQ's IT infrastructure and Kubernetes platform. We are responsible for building and maintaining reliable and resilient infrastructure that enables us to provide best possible quality of service to our distribution partners. We are also providing support to various teams in iptiQ with matters related to IT infrastructure and related services. 
You would be part of the group located in Bratislava, while also cooperating with the groups in different countries around Europe.
About You


•    3+ years of experience in supporting IT production services and products preferably in public Cloud environment / Infrastructure as Code
•    Very good knowledge of JIRA and Confluence from application administrator perspective and user perspective
•    Working knowledge of Windows operating systems might be required
•    Experience of networking concepts and network protocols including IP, TCP, UDP, HTTP, TLS
•    Knowledge of database concepts, technologies and tools
•    Perform complex infrastructure debugging and remediation, when needed, to drive Support incident resolution
•    Knowledge and practical experience with CI/CD model, DevOps, Scrum, ITIL, Incident Management processes
•    You have knowledge of system/application monitoring practices and solutions, experience with a broad range of AWS services, open-source technologies and application servers is beneficial.
•    Passion for automation and technology, ability and willingness to learn new technology in a fast-paced environment
•    You are self-managed, and able to solve problems and develop solutions independently.
•    You work well under pressure and on multiple and conflicting priorities.
•    You have excellent analytical, troubleshooting and problem-solving skills
•    You are able to succeed in a multi-cultural, multi-location, virtual and cross functional environment
•    You have good command of spoken and written English. 
•    You are committed to accuracy, attention to detail and quality, focus on delivery, meeting deadlines and providing high quality service to our internal and external stakeholders.
Technologies and tools, we use:
AWS and its services, Terraform, Ansible, GitLab, Docker, Kafka, PostgreSQL, MySQL, Linux, Python, Bash, Java, Node Js and more!


This job offer is suitable for people who have been impacted by the invasion of Ukraine.


The minimum gross monthly base salary for this role is 2000 EUR full time. Our final offer to you will be set up fairly, considering the skills and experience that you bring to the Swiss Re Group. You can look forward to extra rewards and benefits including an attractive performance-based bonus.


We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.


We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Reference Code: 104290 


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