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Bratislava, SK

ServiceNow Development and Operations Lead

About Swiss Re


Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.



About the Role

An ideal candidate should be a proven leader of people and have a passion for coaching people to help them achieve their potential and to work in a strong engineering culture. You strive to share team expertise and help us increase our agile maturity. You can map the Swiss Re strategy onto activities covered by your DevOps Chapter and are eager to build a culture of continuous improvement? Then you are exactly the person we are looking for!


In this role as ESM/ServiceNow DevOps Engineering Chapter Lead, you:
•    will support your Chapter Members in their growth, creating an environment that fosters continuous learning and improvement.
•    You contribute to goal setting and performance reviews and provide feedback to everyone, supporting them on their career path.
•    You will work closely with the Scrum Masters, Product Owners, Product Area Lead and Platform Area Lead to ensure the Product squads have the support they need.
•    You ensure that knowledge is shared and aligned within and outside the Chapter and that members support each other in growing and delivering great work.
•    Develop and drive product technology strategy and roadmap.
•    Ensure balancing of short-term and long-term value creation for the business while maintaining an aligned, standardized and compliant ESM platform.
•    Manage vendors and suppliers in scope.
•    Ensure audit and compliance requirements are met.


About the Team


As part of Swiss Re's Enterprise Group Technology Services organization, the Enterprise Service Management Platform Area team supports the Product Areas in designing, developing and operating innovative and value creating Enterprise Service Management solutions ensures consistency and alignment across the technical platform(s), through secondment of ESM DevOps experts to squads. Ensures balancing of short-term and long-term value creation for the business while maintaining an aligned, standardized and compliant ESM platform. Manages all involved software, solution and DevOps related vendors and suppliers. Ensures audit and compliance requirements are met. Ensures that the required resource skills and capacities are available in a sustainable way


We work in a scaled agile model with a shared leadership team and broad aligned autonomy for our squads. We are located across the globe but share the same values of passion, openness, respect, humbleness, and curiosity in our team. We strive to improve our work for our customers every day. Is this for you? Then we want to get to know you!


About You

•    Look back on 5+ years of experience in project or solution/service management. Ideally in an IT and Enterprise Service Management context.
•    Strong experience in working and developing with ServiceNow
•    Have good, applied knowledge of Agile methods, frameworks, and tools
•    Are willing to lead, direct, and coach chapter members including formal management authority
•    Are passionate and want to inspire and motivate others
•    Bring a continuous improvement mind-set
•    Experience working in a highly outsourced environment.
•    Have excellent verbal and written English skills


We are looking forward to your application!



This job offer is suitable for people who have been impacted by the invasion of Ukraine.


The minimum gross monthly base salary for this role is 3200 EUR full time.

Our final offer to you will be set up fairly, considering the skills and experience that you bring to the Swiss Re Group. You can look forward to extra rewards and benefits including an attractive performance-based bonus.

We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.


We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.


Reference Code: 109917 


Job Segment: Operations Manager, Operations

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