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Chicago, IL, US Kansas City, MO, US Windsor, CT, US

Senior Operations Lead - Financial and Casualty


About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Swiss Re Corporate Solutions offers a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the Role

Are you a strong leader with a consistent record of mentoring, motivating and developing team members to success?

As the Senior Operations Lead for Financial Lines and Casualty Insurance your primary goal will be to develop and empower your team to ensure they fulfill their potential, achieve goals and provide effective support across multiple underwriting teams. Strong business judgment, client orientation, and a natural tendency to be curious are all important to your success.

Duties and responsibilities directly impact productivity, process efficiency, timeliness, profitability, and accuracy of the underwriting process. Position may require occasional travel.

Your key responsibilities:

  • Build positive relationships with both underwriting and operations leadership teams while ensuring high quality of work.
  • Lead team to deliver against timeliness, quality and efficiency metrics, with a focus on continuous improvement.
  • Recognize and acknowledge the skills of team members, help them to understand their growth areas and build on their strengths. Participate in the development of and delivery of training.
  • Lead and collaborate on the development/maintenance of Standard Operating Procedures, system and tool enhancements, and testing/piloting changes to improve processes.
  • Determine staffing requirements as well as interviewing and hiring of employees.
  • Occasional travel may be required to attend meetings, seminars, and programs
  • Successful completion of assigned projects

About You

Educational background

  • University degree (4 year) or equivalent with a strong business component preferred.

Professional Experience

  • Minimum 5 years relevant experience.
  • Knowledge and understanding of commercial insurance principles and practices. Insurance Institute of America (IIA) or equivalent certifications desirable.
  • Project management experience preferred.

Leadership qualities

  • Effective communication skills and leadership: encourage, empower, develop and lead a team while providing constructive feedback
  • Ability to prioritize and to plan, coordinate, and monitor team’s work
  • Foster improvements and simplification in systems and processes
  • Demonstrated success working collaboratively in a matrix environment
  • Ability to work with globally located teams, understanding and demonstrating sensitivity toward cultural differences
  • Eager to seek new knowledge and opportunities


  • Fluent English required, other languages a plus

Technical skills

  • Highly motivated individual who can think analytically and demonstrates financial acuity
  • Work independently and proactively
  • Excellent organizer, flexible and able to work optimally under tight timeframes
  • High proficiency in Microsoft software (Excel, Word, PowerPoint)


Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.


Reference Code: 100348 



Nearest Major Market: Chicago

Job Segment: Operations Manager, Underwriter, Financial, Claims, Operations, Insurance, Finance