Claims Specialist - Hybrid (3 days in the office)

Are you a claims professional with at least 3 years of Mortality Claims experience and an interest in career development?  If so, this role may be for you!  We are looking for a strategic thinker with leadership skills who has a desire to further hone this skillset and continue to grow their Claims career.  

About the Role

This Claims Specialist position has responsibility for handling Mortality, while also supporting internal and external customers.  You will manage a caseload of claims from receipt to final resolution of mortality, group life, accidental death, disability income, and wavier of premium claims

Additional key responsibilities include: 

• Investigate, evaluate and settle claims, applying technical knowledge and people skills to effect fair and prompt claim resolution. 
• Complete detailed reviews of claim related issues, document the claim file appropriately. 
• Set and maintain appropriate and timely claim reviews and consultations for clients
• Maintain strong client focus by aggressively and proactively researching issues, providing support and assuring client satisfaction in a timely fashion. 
• Support Underwriting team needs for Claim information and consultation on coverages. 
• Provide quality claims input to the business as required e.g. changes to philosophy and best practice standards
• Support developing technical expertise e.g. participation in claim seminars, training and audits
• Contribute required claims information for business reporting purposes
• Contribute to business projects and initiatives ensuring relevant claims issues are considered in broader based company activities
• Support development on processes/systems where required
• Adhere to risk management guidelines and practices

About the Team 

The Life and Health team includes colleagues from multiple Swiss Re offices throughout the US. We are a diverse and inclusive team that works well in a collaborative environment while fostering and developing independent thought.

About You

You are focused, self-motivated and a confident decision maker who is proactive, well-organized and can work well both independently and as part of a team.  You bring superior interpersonal, written & verbal communication skills enabling your past and future success in building and maintaining relationships.  And you are comfortable interacting directly with insureds, brokers, attorneys, and key stakeholders at any level.    

• 3 years’ experience handling mortality claims, with some of this experience in a paperless environment.
• Experience with complex mortality claims a plus

• Excellent customer service skills and experience collaborating with underwriters, clients, brokers and internal and external business partners. 
• Strong data analytic skills to include recognizing trends or patterns within claims.

• Interest in developing leadership and management skills
• Bachelor's degree or equivalent industry experience

Our company has a hybrid work model where the expectation is that you will be in the office three days per week.  This role is not eligible for either relocation assistance or visa sponsorship.

The estimated base salary range for this position is $84,000 to $140,000.  The specific salary offered for this, or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget.  At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.