Claims Specialist

Come join us! This is an opportunity to really make a difference to our L&H Claims team in the L&H Asia Market Unit!

About the Role

• Develop, implement and maintain governance guidelines and quality control for a robust operation of Asia L&H Claims Team.
• Assist in coordinating and producing Market Unit reports with Asia MU L&H UW Claims Team to share the KPI, market experience and insights with the senior management.
• Maintain and enhance infrastructure to facilitate the sustainable functionality of claims.
• Responsible for product risk management by managing the Asia CI definition centralized database. 
• Market Unit portfolio monitoring, data deep dives to gather insights from claims underwriting data to identify trends of portfolios which require further analysis, and coordinating further analysis with specialist resources with the wider team
• Research and development, specifically researching &reporting  on  new  and developing innovation, product development, and the subsequent creation of industry presentations and thought leadership pieces
• Develop training materials and programs in line with client requirements and emerging topics
• Support local markets to assess and provide expert opinions on client case referrals and ensure those are within the terms and conditions of the policy and pricing assumptions.
• Depending on the needs of local markets, assist in conducting Claims Review/Audits within internal framework, and provide suggestion to both the technical claims decision and operational efficiency to enhance clients' claims standards.
• Responsible for ad-hoc and ongoing  Global and Asia MU Claims & Underwriting projects as assigned and agreed with the Line Manager.

About the Team

Swiss Re Life and Health (L&H) Claims forms part of the Swiss Re L&H Market Unit function which is responsible for managing in-force business and the related operations. In addition to the in-force management of existing business, Market Unit ensures insights gained from in-force business are appropriately incorporated in our new business activities.

L&H Market Unit works closely with other Swiss Re XFT teams to ensure Swiss Re has aligned priorities and client focus whilst delivering market-specific, portfolio-directed services, which support our overall strategic approach to managing risks and client relationships.

This role provides an excellent opportunity to become part of the Swiss Re L&H APAX Market Unit team and collaborate with clients and various teams within Swiss Re locally and regionally. This role will be instrumental in the implementation of a meaningful and relevant Claims philosophy whilst promoting and sharing best practice claims management techniques with clients and internal stakeholders.

Reporting to the HKTW Underwriting Claims & HNW Head you will work to develop, maintain, and implement governance, reporting, and claims services to ensure the functioning of the Asia MU L&H Claims Team in above respects and adherence to the relevant guidelines.

About You

• Tertiary level qualification in either insurance/business/financial services/law/medical disciplines.
• More than 6 years' experience in claims or underwriting in insurance or reinsurance companies.
• Understanding and knowledge of the Life & health insurance/reinsurance industry including technical claims, Underwriting and product knowledge.
• Strong communication, influencing and presentation skills.
• Substantial collaboration capabilities and the ability to work in cross-functional teams.
• Expertise in handling and analyzing large quantities of data
• Courage to challenge the status quo, to explore new ideas that improve our business
• Ability to step back from details to see the bigger picture.
• Excellent written and verbal communication skills in English, other language is a plus.