Customer Success Manager iptiQ EMEA P&C (80-100%)

About The Role

Glad you're interested. We are looking for a tech-savvy digital pioneer to help shape our digital landscape and change the way that insurance is engaged with online. No more insurance talk that only a lawyer understands, we're here to make a difference.

As part of this role, you will be responsible for the end-to-end customer communication activities with our distribution partners. You'll be responsible for our in-bound lead management, customer retention and ultimately satisfaction.

If you are passionate about embedding consumer behavioral insights into digital marketing campaigns that deliver success, then read on.

Your day-to-day activities will include

• Together with Performance Marketing, Product Management and Customer Support, you'll define the customer engagement strategies and touchpoints

• Manage both in-bound leads and existing customer relationships in line with target KPIs

• Create consumer relevant and engaging content and closely work with product managers, behavioral economics, and UX designers to shape our client portal

• Build email workflows to manage leads and existing customer relationships

• Grow email marketing lists in collaboration with performance marketing

• Track, analyze and optimize performance of the campaigns you are leading

• Hypothesize, develop and run digital tests that will help us overcome customer challenges

About You

In the long-run what we are expecting from you

• Become our customer expert and ambassador on how customers want to engage with insurance online

• Support the expansion of our digital capabilities by exploring and implementing new technologies to support our business ambitions

This is what we will look for

• Digital marketing experience in the primary insurance industry (2 years +)

• Proficiency in journey optimizations and growth marketing

• Solid professional experience in inbound marketing and CRM management

• Self-starter who is able conceptualize and execute projects without much input

• Creative with ideas on how to improve the current market practices of insurers and enhance customer experience

• English fluency required, additional languages IT / ES / DE is a plus

What we have to offer: we're a start-up embedded within an organization known for it's high-caliber talent and excellent benefits. So, you get the best of both worlds - a fast paced, challenging environment with a genuine work-life balance and more.

That was a lot! Still interested? Now, that's the spirit we're looking for. Go ahead and apply today.

#LI-Hybrid