ESM ServiceNow DevOps Engineer

Opportunity 

Are you looking for an opportunity to work in a dynamic and growing environment? Do you like to work for the collective success of the team?  We are looking for an enthusiastic, skilled ServiceNow Developer to join our dynamic team at Swiss Re.  

Is this for you? Then we want to get to know you! 

About the team 

We are leaders in the design, development and management of state-of-the-art service management, operations and automation solutions for our clients inside and outside Swiss Re.  

Our offering includes best-in-class platform and solution architecture services complemented by robust guiding principles. 

We apply a dynamic governance process that strikes a perfect balance between short-term gains and long-term value creation while maintaining a consistent, standardized and compliant Enterprise Service Management / ServiceNow platform. 

We ensure that your team is equipped with the right skills, capabilities and resources to succeed. 

Our platform development focuses on realizing the full potential of your ServiceNow platform by reducing costs, introducing breakthrough features and enhancing existing capabilities. 

Over the last ten years, we have developed over 60 applications, 20 Service Management Processes und 160 Business Services with ServiceNow which span across all areas of our company. We operate in a scaled agile model with shared leadership and aligned autonomy among our squads. Our globally dispersed team embodies values of passion, openness, respect, humility, and curiosity, continuously striving to improve our work for our customers.  

About the role 

In this role, you will closely collaborate with product owners, business analysts, and solution architects to develop advanced solutions. Your ability to understand the broader organizational context will be essential as you contribute to building complex workflows and business processes. 

Key Responsibilities 

Development and Implementation 

• Build comprehensive knowledge and maintain a strong understanding of the various applications within the squad to ensure effective development 

• Lead the development of complex workflows, business processes, and applications, delivering entire epics independently while adhering to established guardrails and best practices. 

• Good troubleshooting skills ensuring operational issues are addressed in a timely manner. 

• Build integrations with external systems using SOAP/REST protocols and handle data transformation as required. 

• Effectively manage operational aspects of development to ensure smooth execution. 

Quality Assurance 

• Mentor junior developers, providing support through work reviews and peer testing to ensure the quality of deliverables is maintained. 

• Conduct peer reviews to promote best practices and enhance overall team performance. 

Self-Organization 

• Demonstrate strong self-organization skills a sense of ownership in work and deliverables 

• Willing to learn, up-skill and have a drive for professional development 

• Show true teamwork, have a flexible and team-based approach to working with the ability to work independently and take personal accountability 

Essentials 

• 5+ years of hands-on ServiceNow development experience 

• Good understanding of OOPs concepts 

• High proficiency in JavaScript and good experience in building custom applications on ServiceNow  

• Deep expertise in the ServiceNow platform, including security implementation and building scripted REST APIs, HTML/CSS, AJAX, JSON, AngularJS 

• Ability to generate data models and translate low-level designs into implementation code. 

• Experience in creating automated tests at the use-case level to build a robust regression suite 

• Good analytical and troubleshooting skills 

• DevSecOps mind-set of “You build it – You run it” 

Nice to have: 

• Proficiency on CMDB, Change management, GRC 

• Understanding of CICD process 

• Prior experience on any object-oriented programming languages 

About Swiss Re 

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. 
 
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. 

 
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.