About the Team

Service Management is a unit within the Public Cloud transformation department which will oversee, track, and manage service management disciplines involving:

• Vendors, providers, and customers in the defined scope. e.g., contract renewals, planning
• IT service management controls and governance
• Cloud cost optimization (FinOps)
• Overall cloud transformation progress and deliveries across the company
• Supporting internal control and planning process (e.g., Governance, Audits, ABR, QBR etc.)

The team is also closely collaborating with the local Platform team to support Financial and Procurement activities, risks and dependencies.

Your main responsibilities

You will be part of a team and be responsible for the following tasks

• Interact with Cloud Providers (focus on Alibaba Cloud), Vendors and support contracting and financial formalities
• Drive service reviews and escalations with the provider
• Drive and facilitate contract renewals and commercial discussions with vendors and partners
• Drive cloud cost optimization topics for Alibaba Cloud together with functional teams such as Platform and the financial team and support and coordinate the financial planning with the platform team
• Ensure service delivery and SLA from vendors with regular checkpoint, process improvements and feedback
• Ensure adherence of internal controls within the different Cloud Platforms and Services at Swiss Re
• Ensure financial processes and obligations (paying invoices) are manged within the timelines and expected quality
• Support in audit activities (internal or external) in relation to Cloud (from audit planning to closure)
• Execute on Cloud economics ambitions by engaging with all domain IT and driving concrete measures.

About You

• Strong experience as an IT Service Manager specifically working on Public Cloud Technologies (especially Alibaba Cloud) and solid understanding of Public Cloud Infrastructure and services.
• Excellent communication and interpersonal skills to effectively collaborate with stakeholders (internal but also external parties) at all levels
• Analytical and problem-solving skills to identify and resolve complex Cloud Program and/or Service Management related issues
• Strong organisational and time management skills to prioritise and manage multiple tasks
• Ability to address and drive topics related to Cloud Governance towards teams in an independent manner and overlooking the adherence of Governance guidelines and controls
• Ability to mobilise Swiss Re teams and obtain required information resulting from Cloud-related audits
• Ability to adapt to changing business needs and work effectively in a dynamic environment
• Strong negotiation and conflict resolution skills

As the team consists of subject matter experts across various disciplines such as Service mgmt., Cloud Economics, Governance and Assurance, the role of the Service Manager is to take end-to-end responsibility of service management function by collaborating with cross functional teams, effective decision making and prioritisation.