Kansas City, MO, US


Category Manager Claims (Location: Armonk, NY or Kansas City, MO) 

About Swiss Re

The Swiss Re Group is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. It anticipates and manages risk – from natural catastrophes to climate change, from ageing populations to cybercrime. The aim of the Swiss Re Group is to enable society to thrive and progress, creating new opportunities and solutions for its clients. Headquartered in Zurich, Switzerland, where it was founded in 1863, the Swiss Re Group operates through a network of around 80 offices globally. It is organized into three Business Units, each with a distinct strategy and set of objectives contributing to the Group’s overall mission.


About The Role
Are you seeking a fantastic development opportunity to take your career to the next level within a forward-thinking Global Sourcing Team?

We are looking for an ambitious, experienced Category Manager for Claims Legal Services. Reporting to the Head of Claims Legal Sourcing your position is fully accountable for leading sourcing service delivery for law firms, discovery, litigation support, third party administrators/TPA, independent adjusters, repair solutions, other experts at Swiss Re and responsible for delivery of high quality and cost-effective services and innovation from the Vendors in the sub-category.

When leading sourcing projects, you will specify and collate demand as well as execute on vendor management activities. Developing service levels and quality processes will ensure efficient service delivery that meets or exceeds partner expectations. Adopting a risk-based focus you will ensure compliance with our Sourcing practices and procedures.

You will jointly develop category plans with your internal partners. By bringing insightful market intelligence market trends / analysis, you will implement the agreed strategy for your sub-category.

Taking the ownership for this Sourcing sub-category, you will be recognized as the advisory lead for our partners across Swiss Re.


About The Team
The Claims Legal Sourcing Category team operates as a member of the Professional & HR Services Category team as part of the broader Global Sourcing Organization.  Global Sourcing leverages market knowledge and relationships to provide competitive, innovative and sustainable vendor solutions.

In This Role, We Will Expect You To

  • Build and execute Claims Legal Services Strategies and Plans, using resources from our global network of sourcing professionals as required. understand supply markets and business demand, create a strategic vendor base to deliver services, supply market intelligence and demand
  • Actively collate and interpret data from multiple sources to provide valuable insights and advice to your partners
  • Be responsible for the bottom-up aggregation of all Claims Legal Services data across divisions and countries to inform the top-down goal setting process, reconciling the "gaps" between bottom-up and top-down goals and identifying initiatives required to close any such disparities
  • Be accountable for the delivery of annual claims legal financial savings goals
  • Project lead or support Sourcing Programs as required
  • Negotiate and execute major commercial and contractual terms and conditions with global vendors
  • Seek and deliver continual improvement in your sub-category
  • execute and apply vendor management in the Claims Legal category, aligned to the vendor relationship and management framework
  • Monitor compliance and enforce Sourcing policies and procedures, incl. review of major contracts for the Claims Legal category, provide advice on right contracting and route-to-pay, including supervision of the claims legal expense billing infrastructure used to process and review payments


About You

  • You have a bachelor’s degree in law, business administration, finance or a scientific or technical field. We have a strong preference for CIPS or similar professional qualification
  • You have excellent command over English language, other language is desirable
  • Ideally, you have ten (10) years of relevant experience in claims or legal operations/sourcing with preference for insurance, re-insurance or financial services industry. Claims and TPA experience is a strong plus working across multiple jurisdictions on high value contracts.
  • You are a credible expert, highly experienced in category, demand and vendor management.
  • You possess well-developed communication skills (written and verbal) with an ability to quickly establish trusted partner status.
  • You possess very strong data analysis skills (collation, interpretation and insightful use of data)
  • You have highly experienced and refined skills in defining and executing Category Strategies and associated Plans
  • With your strong focus on customer and excellent advisory skills, you are able to effectively cooperate with internal customers and external suppliers
  • You demonstrate behaviors consistent with Swiss Re imperatives facilitating consistent performance and continuous improvement


The Company is an equal opportunity employer. It is the practice of the Company to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.


Reference Code: 84469 



Nearest Major Market: Kansas City

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