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Kansas City, MO, US

Claims Expert (Hybrid Work Model)

About the Role


Are you experienced in the handling of professional liability or casualty claims? Do you embrace the challenge of handling complex claims while providing market leading customer service? Are you motivated by working in a highly collaborative environment? This is a rare opportunity for a dedicated professional to join our dynamic US Agents E&O team with the backing of Swiss Re's strong industry reputation.


We are seeking an experienced claims professional with a real passion for providing exceptional customer service. Employing excellent adjudications skills, you will independently handle professional liability claims from first notice to resolution while also working closely with the underwriting and products team.


This role can be located in either of our Chicago or Kansas City offices. In addition to handling claims in North America, you will work with colleagues across international regions, providing advice and insight into US trends and exposures. You will also work with business partners to market our products and services through industry events and client meetings.


The Opportunity:


  • Actively manage a portfolio of Insurance Agent and Lawyers E&O claims, with responsibility for end-to-end adjudication processes
  • Confidently navigate in both primary and excess insurance claim environments
  • Collaborate with customers and brokers to achieve the most advantageous claim resolution
  • Work with the Operations team to ensure effective and efficient claim administration and accurate data
  • Actively engage with Client Markets and support marketing efforts by meeting with current and prospective clients
  • Provide high level analysis of claims portfolio results to the business
  • Identify and analyze claim trends
  • Review, support and assist in developing policy wordings and tailored solutions for clients
  • Liaise with Actuarial, Finance and Risk Management colleagues to share information in the management of claims, clients and risks
  • Represent and promote Swiss Re Corporate Solutions at industry conferences, client events and professional society functions



About the Team


We are a highly skilled claims team located in various offices throughout the U.S.  Our department works closely with colleagues in Client Markets, Underwriting, Products, Actuary and HR. We are proud to deliver unparalleled customer service to our business partners and clients.  We are looking for a new colleague to help us continue to raise the bar!



About You


  • A university degree or equivalent is required
  • A law degree is not required, but is highly desirable
  • 7 years' experience handling Casualty, Lawyers and/or Insurance Agent E&O claims
  • Possess or willing to acquire adjuster licenses as needed for various jurisdictions
  • Strong analytical, negotiation and influencing skills
  • Excellent verbal and written communication skills
  • Self-starter requiring minimal direct supervision
  • Strong interpersonal skills
  • 5-10% travel




About Swiss Re Corporate Solutions 


Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.

Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.


Reference Code: 123450 


Nearest Major Market: Kansas City

Job Segment: Liability, Insurance Agent, Insurance Sales, Accounting, Actuarial, Insurance, Finance

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