Claims Operations Expert

Handle low severity claims promptly, efficiently, and cost-effectively. Ensure quality and compliance in claim processing. Oversee and train processing teams, assign tasks and provide feedback. Maintain and update global Standard Operating Procedures for claims processing.

About the Role

• Maintain all required claim handling licenses and manage books of low severity claims.
• Ensure timely and accurate processing of claims documents.
• Manage claims from first advice to settlement effectively.
• Analyze documents for any necessary financial adjustments.
• Review client inquiries about open billing/invoices.
• Communicate with internal and external customers and other insurance companies via telephone, meetings, and written correspondence to obtain specific information needed for claim processing.
• Perform other related duties and handle claims accounts as directed.
  • Provide management, support, and guidance to processing teams.
  • Monitor and provide understanding for multiple Bordereau processes for current and runoff business.
  • Communicate effectively with managers, supervisors, colleagues, and establish strong virtual teams via telephone and computer networks.
  • Train other Claims Analysts or Examiners as needed.
• Complete special projects as assigned.

About You                                                           

• College degree or equivalent work experience
• 2-3 years of industry-related experience
• Leadership, analytical skills, and ability to make and implement decisions
• Process orientation, problem-solving, and training skills
• Negotiation skills
• Organizational skills
• Verbal and written communication skills
• Interpersonal skills and ability to work cross-functionally and virtually within the business
• Ability to work independently, manage multiple priorities, and meet deadlines

This position will be located in our Kansas City, MO office. Our company has a hybrid work model where the expectation is that you will be in the office three days per week. 

The estimated base salary range for this position is $69,000 to $125,000.  The specific salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget.  

At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.