Claims Specialist, Multi-lines (Hybrid work model)

Are you a Claims Specialist with 5+ years of experience in multiple lines and an interest in career development?  If so, this role may be for you!  We are looking for a strategic thinker with leadership skills who has a desire to further hone this skillset and continue to grow their Claims career. 

About the Role 

This role has responsibility for handling Property & Casualty, Excess & Surplus (E&S) and General Agents (MGA) Program claims while also supporting internal and external customers.  You will manage a caseload of claims from receipt to final resolution and direct independent adjusters, appraisers, experts and coverage/defense counsel. 

Additional key responsibilities include: 

• Maintain strong client focus by aggressively and proactively researching issues, providing support and assuring client satisfaction in a timely fashion. 

• Support Underwriting team needs for Claim information and consultation on coverages. 

• Investigate, evaluate and settle claims, applying technical knowledge and people skills to effect fair and prompt claim resolution. 

• Complete detailed reviews of claim related issues, including coverage, liability and damage and document the claim file appropriately. 

• Set and maintain appropriate and timely indemnity and expense reserves. 

• Formulate and execute negotiation and resolution strategies.  

• Comply with all legal and regulatory requirements. 

About the Team 

Our team is comprised of 4 separate units across the United States and Canada.  The team handles Commercial Property, E&S and MGA Program claims both domestically and internationally with a strong emphasis on quality and customer service. 

We are a diverse and inclusive team that works well in a collaborative environment while fostering and developing independent thought! 

About You 

You are focused, self-motivated and a confident decision maker who is proactive, well-organized and can work well both independently and as part of a team.  You bring superior interpersonal, written & verbal communication skills enabling your past and future success in building and maintaining relationships!  And you are comfortable interacting directly with insureds, brokers, Public Adjusters, attorneys, and key stakeholders at any level. 

• Bachelor's degree or equivalent industry experience. 

• 5+ years' handling First-party Property and General Liability Claims handling experience. 

• Possess solid coverage, liability, damage investigation, evaluation and claims resolution skills; must have excellent negotiation skills. 

• Excellent customer service skills and experience collaborating with underwriters, clients, brokers and internal and external business partners. 

• Strong data analytic skills. 

• Hardworking sales mindset, applying consultative selling skills to develop insights, propose solutions and build growth opportunities for clients and Swiss Re. 

• Experience with handling claims in a paperless environment. 

• Interest in developing leadership and management skills. 

• Possess, or willing to obtain, adjuster licenses as needed for various jurisdictions. 

• Ability to successfully deliver the Swiss Re Claims Commitment. 

This role includes travel to attend loss site inspections, client/broker meetings, claim settlement meetings, and underwriting meetings as necessary.