Kansas City, MO, US

Global Claims Technician - Hybrid (onsite/remote)


About the company:

This is your opportunity to join one of the world's leading reinsurers. Our reinsurance business at Swiss Re is about understanding and analyzing the major risks that concern the world - from natural catastrophes to climate change, from ageing populations to cybercrime. We combine experience with expertise and innovative thinking to create new opportunities and solutions for our clients. And we enable the risk-taking essential to enterprise and progress. This is only possible with around 10,000 truly exceptional Swiss Re people across our group worldwide.


About the role:

Responsible for prompt and efficient analysis of claim documents and communication received by internal/external clients.  Process claims documents including set up of new claims, correspondence with clients and partners, and processing financial updates in the system.  They are also responsible to set efficient Technical Approval on Flow claims.  They work within the team to resolve issues and improve processes by performing root cause analysis.  Maintain data quality overall and create consistency between the information in the system and the treaty or contract.  This person should be self-motivated with analytical skills and attention to detail. This person must be able to work in a dynamic environment with the ability to navigate through periods of change and ambiguity. 


  • You'll be responsible of reviewing and processing claim documents and transactions in a timely, efficient, and accurate manner.
  • You will independently analyze basic coverage and set up claims.
  • Root cause analysis and review pain points to resolve issues and improve processes. 
  • You'll be able to demonstrate and utilize your effective problem-solving skills.
  • You will work collaboratively across teams, functions and regions and support the requirements of internal clients
  • The role will let you collaborate with internal/external stakeholders.
  • The role requires you to provide support for various projects in Operations:
    • Analyze documents to determine when financial adjustments are required.
    • Process financials and handle bordereau analysis and reconciliation when applicable
    • Administrate a small portfolio of claims.
  • Understand Reinsurance treaties and technical clauses and can apply them is important for you to understand the role.


About the Team:

We are the team responsible for processing claims payments in a timely manner. We must analyze documents and process customer complaints accurately and with excellent customer support. Our primary responsibility is that customers get the quality and service our subscription areas committed to have. This work involves establishing good relationships and coordination with other operational areas to complete administrative processes.  Actively work on the solution of cases, improve times and processes aligned to the automations proposed by the operational team.


About you

  • Do you have a College degree or related business experience?
  • Do you have an effective interpersonal and communication skills (written and verbal)?
  • Have you demonstrated and used effective problem-solving skills?
  • Are you client oriented with excellent customer service skills?
  • Are you self-driven? You will enjoy working effectively within a matrix environment.
  • We appreciate demonstrated data analytical skills and attention to detail.
  • We want to have in our team a member with problem-solving skills and ability to look for creative solutions to resolve errors.
  • You'll develop curiosity about the future of the business.
  • You'll fit perfectly in the role if you are fluent in English and Spanish.
  • Reinsurance/ Insurance experience, preferably in Claims or Claims Operations.
  • You'll have to be able to work in a virtual/remote international/global/multicultural team environment.
  • SharePoint, Power BI and Microsoft Suite
  • Fluent in English. 


About Swiss Re


Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.


Reference Code: 127982 



Nearest Major Market: Kansas City

Job Segment: Claims, HR, Insurance, Human Resources