Head Claims US

Are you ready to lead a transformative claims organization that delivers exceptional service while shaping the future of corporate insurance? Join Swiss Re Corporate Solutions and become the strategic force behind our US claims operations, where innovation meets excellence and customer satisfaction drives our success.

About the Role

As our new Head of Claims US, you'll spearhead the implementation of our Global Claims "North Star" vision, building an innovative Claims Organization of the future while leading a high performing team across multiple US locations. You'll balance operational excellence with strategic vision in a dynamic, international environment where your leadership will directly impact our growth and customer satisfaction.

 Key Responsibilities

• Lead and develop a team of 85+ claims professionals across multiple US locations, fostering a pay-for-performance culture
• Drive innovation in claims processes, with particular focus on automation, efficiency, and digital transformation
• Build and maintain excellent relationships with key brokers, customers and business stakeholders
• Shape the future of our US business portfolio as an active stakeholder in strategic decisions
• Ensure compliance with Global frameworks while localizing them to the US context
• Safeguard claims governance, guidelines, and policy implementation
• Champion counter-fraud initiatives, vendor management, and subrogation programs
• Oversee large and catastrophe losses with support from our technical excellence team
• Leverage data analytics to provide customer insights and optimize underwriting performance
• Represent Swiss Re Corporate Solutions as the strategic "face" of claims to internal and external stakeholders

About the Team

In this role you will report into the Swiss Re Corporate Solution Chief Claims Officer based in Zurich. Your role will have about 85+ direct reports based in Kansas City, as well as other locations (e.g. Chicago, New York City) and teleworkers. You will be part of the Claims Leadership Team, and the US business leadership team including the CEO of the US. You will be the internal and external strategic "face" and advocate of the claims organization within the US, capable of not just delivering Claims Services that retains our valued customers, but you also have an entrepreneurial mindset to showcase Swiss Re's claims capabilities to help us secure to win new business and deliver on our CorSo growth ambitions.

About You

You're a forward-thinking claims leader with a passion for customer service and innovation. Your strategic mindset allows you to see beyond day-to-day operations to envision and implement the claims organization of the future. You thrive in collaborative environments while maintaining the confidence to make decisive leadership calls and represent the organization at the highest levels.

We are looking for candidates who meet these requirements:

• Minimum 10 years of insurance claims leadership expertise with excellent reputation among US customers and brokers in the corporate insurance market
• Demonstrated people leadership skills with proven ability to drive team performance while fostering collaboration
• Strong operational management experience with understanding of US insurance regulations, practices, and market conditions
• Executive presence with ability to interact confidently at C-suite level and manage relationships with multiple stakeholders Innovation mindset with willingness to challenge existing processes and systems to benefit claims teams, customers, and partners

Additional skills as an advantage for this role:

• Experience in digital transformation and automation technologies relevant to the insurance industry
• Expertise in counter fraud, vendor management, and subrogation programs
• Affinity for data & analytics to drive business insights and decision-making
• Legal degree and/or insurance qualifications Intellectual curiosity and commitment to continuous learning
• Excellent verbal and written communication skills
• Flexibility to travel as required

The estimated base salary range for the role is $150,000 to $250,000. The specific salary offered for this, or any given role will consider several factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget.  

At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.