Kansas City, MO, US Alpharetta, GA, US Chicago, IL, US

PULSE Portal Customer Manager

About the Team


International Programs are central to Swiss Re Corporate Solutions' offering to customers and a key pillar of our future growth strategy. It is an exciting time for our team as we seek to establish Swiss Re Corporate Solutions as one of the top insurers offering for international programs across most commercial insurance lines of business.


About the Role


For each international program the client and broker will be provided with complimentary access to our state-of-the-art digital customer and broker portal called PULSE.


The PULSE Portal Customer Manager is responsible for coordinating and driving all marketing activities to ensure that the PULSE portal value proposition is known in the market and successfully positioned as an integral part of the International Business service offering. You will act as the main point of contact for all PULSE portal matters, internally and externally.

A key part of the role is to deliver PULSE portal demos to prospective and existing clients and brokers in cooperation with all relevant internal stakeholders. You will be responsible for the North America and Latin America regions, working closely with the international program teams across the respective producing office countries and coordinate training for all involved functions.

You will be responsible for ensuring a smooth onboarding process and consistent outstanding client experience. For selected managed and complex accounts, you will coordinate and lead cross-functional workshops for feedback and requirement definition to continuously improve the functionalities of PULSE portal.

You will also work closely with the IT team to drive the requirement gathering and prioritization based on client feedback as well as be involved with the review and testing of new system functionalities.

Further, you will ensure that the data quality is according to PULSE portal standards. For this task you will work closely with the data quality team and oversee their process.


About You


Professional experience:

We are looking for the following in an ideal candidate:

  • You have 5+ years' working experience, preferably in the insurance industry in a role such as underwriting, business development, operations and/or customer management
  • Excellent verbal and written communication skills
  • Capability to effectively coordinate across global, cross-functional teams and deliver engaging client and broker presentations
  • Fluent in English (Fluency in any other European language is an advantage)
  • Experience in Agile working environments


Other skills/attributes:

  • Excellent interpersonal skills - articulate, credible, and able to build rapport
  • Project management experience - ability to plan, organize, and execute
  • Commercial mindset, always striving for the best customer experience
  • Excels in a fast-paced environment, exhibiting a high level of drive and positivity
  • Flair for technology and digital innovation – ability to do requirement gathering and prioritization
  • Willing to travel as required


About Swiss Re Corporate Solutions 


Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.


Reference Code: 126588 



Nearest Major Market: Kansas City

Job Segment: Underwriter, HR, Claims, Manager, Insurance, Human Resources, Management