Technical Operations Manager

Are you passionate about keeping office workplace environments running seamlessly? Do you thrive on solving technical challenges and ensuring operational excellence? Join our team as the regional expert who ensures our office facilities remain safe, compliant, and reliable across the portfolio!

About the Role:

As the Americas regional Subject Matter Expert (SME) for Building & Technical Operations, you'll be the driving force behind our workplace infrastructure reliability across multiple regional locations inside North and South America. You'll govern how building services are operated and maintained across the region, providing crucial technical expertise while steering performance against global standards. You will work in close relationship with the individual Location Operations Managers and exchange with the SMEs from other regions. 

Key Responsibilities:

• Plan and track maintenance delivery across the portfolio, ensuring work is properly scheduled, delivered, and reported while maintaining current asset inventory and maintenance plans
• Ensure operational reliability of Mechanical, Electrical and Plumbing (MEP) systems and other critical infrastructure to keep building services running safely
• Drive technical and regulatory compliance by supporting Location Operations Managers with standards implementation and maintaining audit-ready documentation
• Manage high-risk work including shutdowns, power-downs, and business-critical interventions with disciplined change control and stakeholder coordination
• Own asset and maintenance data governance in the IWMS/Asset & Maintenance Management platform, defining clear rules for creation, updates, and validation
• Coordinate building IoT/OT operations including BMS controls, metering, sensors, and alarms, ensuring they follow IT and security policies
• Support digital monitoring initiatives that improve reliability, response times, and compliance evidence
• Provide operations expertise to projects throughout all phases
• Maintain accurate system documentation including operating manuals and system logs
• Lead incident troubleshooting with structured approaches, prioritizing safety and business-critical issues
• Coordinate with IT and Physical Security on CCTV and Physical Access Control System issues

About the Team:

The Corporate Real Estate & Services (CRES) team is responsible for maintaining workplace excellence. We ensure our facilities provide safe, compliant, and productive environments through strategic governance and operational expertise. Our team works in a matrix structure where Location Operations Managers handle day-to-day execution while regional experts like you provide technical governance and assurance that maintains our high standards.

About You:

You're a technical operations professional who combines hands-on expertise with strategic thinking. You excel at translating technical requirements into practical solutions and work well with stakeholders across a matrix organization. Your attention to detail ensures compliance, while your problem-solving abilities keep operations running smoothly even during critical incidents. You feel comfortable communicating between technical expert and management level.

We are looking for candidates who meet these requirements:

• 8+ years in multi-site technical operations, facilities engineering, or building infrastructure management (office or comparable environments)
• Strong working knowledge of MEP systems and critical infrastructure, with confidence in complex troubleshooting and decision-making
• Provider and contract management experience, including SLA/KPI-based performance governance
• Strong discipline in documentation, internal controls, and audit readiness, comfortable working in an IWMS/AMM or CMMS environment
• Project experience across commissioning/testing and handover to operations
• Ability to influence stakeholders in a matrix environment as a clear, pragmatic communicator
• Fluent English (additional regional languages are a plus)

Additional nice to haves:

• Engineering degree (or equivalent practical experience)
• Hands-on experience with Planon (or similar IWMS) and asset/master data governance
• Working knowledge of building controls/BMS and OT interfaces

**Willingness to travel is an important aspect of this role.  Swiss Re has a hybrid work model where the expectation is that you will be in the office three days per week. 

For Armonk, New York - the estimated base salary range for this position is $118,000 to $178,000. For Kansas City, MO and Fort Wayne, IN - the estimated base salary range for this position is $108,000 to $162,000.  The specific salary offered for any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.