Kuala Lumpur, MY

Client Manager

About the Role


The role of the Client Manager is to build and promote key business relationships for Swiss Re across all levels with our Family Retakaful clients in the Southeast Asian region.  This includes business origination, day to day account maintenance and key relationship development.  The role has a market focus on Malaysia and Indonesia, and offers established technicians in areas of product development or risk management the exposure to sales and business development.

The Client Manager will also assist the wider Swiss Re community in other locations to develop Retakaful business, including support to the Shariah officer and Shariah Committee in Shariah related activities. 


Key Responsibilities:

  • Supports the development and maintenance of client relationship focusing on Retakaful decision makers and key influencers of assigned clients
  • Supports origination of Retakaful  business opportunities and drive Swiss Re's cross functional teams to deliver differentiating solutions to meet client’s strategic growth aspirations and Swiss Re's business objectives
  • Owns the quote process and leveraging technical expertise to run Retakaful costing, review, and approve quotes within authority
  • Negotiates with our contacts at key clients to identify and agree on preferable terms for clients and Swiss Re
  • Contributes to the profit centre responsibility and accountability for business of assigned client(s) by involving in the planning, budgeting and active portfolio management
  • Supports the development of SEA Family Retakaful strategy, including building of business plan and monitoring of business KPIs
  • Supports the thought leadership initiatives on Retakaful within Swiss Re and the Retakaful markets
  • Supports the branch on internal projects, research, monitoring and reporting on Family Retakaful and Shariah matters
  • Supports the management of the Retakaful business portfolio to meet internal operational control standards including business planning and reporting, contact certainty, data quality etc.


About You

  • Minimum 7 years of relevant life (re)insurance / (re)takaful experience
  • Outgoing, confident with good communication and presentation skills. Self-starter, problem solver, entrepreneurial with the ability to think on your feet
  • Good marketing and negotiation skills with a focus client value creation
  • Motivated and results oriented with an ability to work in a team and deliver under pressure
  • Excellent command of English and proficiency in Malay would be advantageous
  • Actuarial qualification or background would be advantageous
  • Willing to travel as required (not more than 10%).


We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


About Swiss Re


Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.



Reference Code: 129063 



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