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Location:  London, LND, GB


Digital & Automation Senior EA 

About Swiss Re

The Swiss Re Group is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. It anticipates and manages risk – from natural catastrophes to climate change, from ageing populations to cyber crime. The Swiss Re Group is organised into three Business Units, each with a distinct strategy and set of objectives contributing to the Group’s overall mission.

About the role

This role is a key position within a newly created team responsible for the delivery of technology innovation
and digitisation initiatives across Life Capital. It will play an important role in helping to
foster a culture of technology excellence, automation, digitisation and better exploitation of data to further enable and accelerate Life Capitals growth ambitions.


Conduct & Fair Customer Outcomes - Putting customers interests at the heart of how we conduct business. Demonstrated through your individual behaviours with a clear focus on treating our customers fairly and delivering the right outcomes at all stages throughout the product lifecycle.


Swiss Re Culture – Ensure you positively demonstrate and evidence the Swiss Re Leadership/Personal imperatives, supporting the delivery effective behaviours. Responsibility to our clients, shareholders and employees to achieve and maintain world-class performance.

Drive and shape the business
Show true teamwork/leadership
Take personal accountability

Role Accountabilities:

  • To support OE's in identifying and realizing the benefits of specific Digital and automation initiatives, as well as of agile, DevOps and continuous improvement practices in general.
  • To support CTOO in promoting operations and technology best practice across Life Capital
  • To positively demonstrate and evidence Swiss Re's Leadership/Personal effective behaviours - Responsibility to our clients, shareholders and employees to achieve and maintain world-class performance.
  • To take personal accountability for the success of initiatives and of the Swiss Re's business goals


Key Responsibilities:

  • To assist in the delivery of Life Capitals Technology strategy and tracking of synergies.
  • To assist in the delivery of Life Capitals Digital and Automation strategy
  • To own and define Life Capital enterprise architecture artefacts, standards and documents and be able to impart technical information in a clear and concise manner
  • To identify and deliver digitation and automation opportunities across the business through direct engagement and analysis with the business and the application of innovative thinking
  • To work with key business stakeholders to foster a culture of Agile, DevOps, continuous integration, continuous delivery and automation throughout the business.
  • To lead and facilitate Agile, DevOps process improvement based workshops, challenging existing practices and driving ideas and solutions that promote better ways of working
  • To define and support the delivery of integration technologies, APIs etc. including back to front office, legacy to digital and internal and external/ partner integration.
  • To identify a process & set of KPI's that monitor/drive the automation and digitisation efforts across the business.
  • To take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls
  • To elicit requirements and drive technology change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow/data analysis
  • To work with a wide range of internal and external stakeholders, to run RFI's, RFP's and POC's at pace to support business requirements.
  • To take a keen interest in emerging and new technology and its potential application in the Life Capital context in particular Insurtech and Fintech.
  • To be aware of and able to innovatively respond to the complexity and scope of differing compliance, risk and regulatory controls that Life Capital is subject to.
  • To build to build networks and strong relationships across different cultures and working environments.


About the team


Life Capital provides the Swiss Re Group with access to attractive new Life & Health (L&H) risk pools through three operating entities (OEs) within the primary L&H market: closed book (ReAssure), group (elipsLife) and individual (iptiQ). As wholly owned businesses of Swiss Re, their shared mission is to help close the protection gap which currently exists in the L&H industry. For our clients, the OEs collectively provides insurance solutions, primary L&H expertise & knowledge, new tools, and industry insights that will help reach new markets and offer new products.

As part of Life Capital’s central team, the CTOO collaborates with OE's to support and them in maximising their operational and technological efficiency.


About you



  • University degree (Master's equivalent) in Business Administration/ Operations or Information Technology or equivalent.



  • Fluent English minimum


Professional Experience

  • At least five years' experience in the of delivery of digital & automation technology initiatives within a corporate environment
  • Internal or external consultancy experience with multiple stakeholders and priorities
  • Experience of integration of internal/ external and front to back office technologies incl. on premise and cloud environments.
  • Insurance or Financial services experience
  • Consultancy experience
  • Policy admin vendor experience (FJ Core, BSP, Lifeware, etc.).
  • Policy Administration Implementation
  • Ideally led or been a core business Architect in the implementation of a new policy admin system (either green field or to an existing line of business).
  • Knowledge of practice in continental Europe and touched upon an implementation that caters for businesses in multiple jurisdictions.
  • Ideally you will have experience of all core elements of an end to end policy admin system; the core being (product engine, calc engine, contract management (DB related), workflow engine to service related services (automatic or manual)).


Leadership Qualities

  • Ability to influence decisions in a large organization
  • You are seen as an inspiring and motivating person
  • You have the ability and confidence to actively engage in discussions, voice opinions, and act as "facilitator" and "consultant"


Soft Skills

  • Strong negotiation and advocacy skills
  • Presents well and with conviction
  • Good listener but can speak up if and when required
  • Enthusiasm to work with a diverse leadership team
  • Entrepreneurial focus and mindset
  • Results-oriented and outcome-driven
  • Confidence to lead a team in a rapidly-changing primary insurance environment
  • Skilled in setting challenging tasks and achieving them
  • Pragmatic and "can do" mentality
  • Strong customer orientation
  • Willingness to work "virtually" and travel to other sites as and when required


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