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Location: 

London, GB

 

Interns@SwissRe - Behavioural Scientist Intern 


About Swiss Re

The Swiss Re Group is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. It anticipates and manages risk – from natural catastrophes to climate change, from ageing populations to cybercrime. The aim of the Swiss Re Group is to enable society to thrive and progress, creating new opportunities and solutions for its clients. Headquartered in Zurich, Switzerland, where it was founded in 1863, the Swiss Re Group operates through a network of around 80 offices globally. It is organised into three Business Units, each with a distinct strategy and set of objectives contributing to the Group’s overall mission.

 

We have an exciting opportunity for an enthusiastic and motivated individual to join our company as a behavioural scientist for the Summer.

 

About Behavioural Economics at Swiss Re

The insurance industry is a fascinating place for anyone who is interested in studying human behaviour. We sell an intangible good, where we are asking customers to part with money today and receive nothing in return (at least not yet) and where the best possible outcome is that they don't need to make a claim.

 

If customers were purely "rational" agents, then they would buy exactly the right amount of insurance for exactly as long as they need it. And yet they don't.

 

That is why Swiss Re set up a Behavioural Research Unity in 2013, and began running trials to see whether "seemingly-irrelevant" changes in the choice architecture can change customers' behaviour. Seven years later, our 200+ trials have revealed that often, small, inexpensive changes can significantly impact customers' likelihood to buy, renew, tell the truth, or respond to a letter.  

 

More than this, insights from behavioural science have now moved further "upstream", meaning that the human angle is being brought to the table to shape what we offer customers, and how.

 

About Life Capital

Life Capital is the primary insurance division of Swiss Re, where we work with partners to offer insurance to customers around the world through our iptiQ and elipsLife brands. Established 4 years ago, Life Capital is experiencing strong growth, driven by a vision is to radically improve the way insurance works – by making it easier to deal with and more rewarding.

 

Within Life Capital, the central Chief Underwriting Office has its own Chief Behavioural Advisor, based in London, who serves the different partners around the world (US, EMEA and APAC) by bringing insights from behavioural science. This is the team you would be joining.

 

About the role

Your main role will be to work with Life Capital's Chief Behavioural Scientist to apply behavioural science to the business' customer pain-points, in order to achieve measurable improvements for customers and the business. On a day-to-day basis, this will look like:

  • Working with colleagues across the business to identify and quantify customer "pain-points" (e.g. customers dropping off during a purchase process online, not responding to letters, making mistakes completing a form)
  • Assessing the customer "pain-point" from a behavioural economics perspective: conducting literature searches, assessing the context and barriers to the desired behaviour, brainstorming and contributing to the design of behavioral-change interventions (e.g. re-design of a webpage, letter, script etc.)  
  • Designing the intervention and then running the trial, together with the business, and then analyzing the results and sharing these with colleagues

 

In addition, there will be opportunities to tackle more substantial questions around digitization, the design of insurance products and customer journeys, trust in insurance and other innovation topics.

 

About you

  • You're a "self-starter" and a strong communicator who can independently carry out behavioral research in a business setting.
  • You are in the process of completing, or have completed, a post-graduate qualification in the social sciences with a focus on human behavior, e.g., Masters or PhD in Behavioral Science, Economics, Psychology – and ideally you have hands on knowledge and experience designing and implementing behavioural research studies.
  • You love language and have excellent writing, speaking and presentation skills. You would enjoy re-write copy/letters/emails and preparing mock-ups of what your ideas would look like
  • your passion for behavioural science is infectious, and people like working with you
  • you're well organized and are able to manage multiple projects at once
  • (optional) Experience with quantitative social science research and statistics/data analysis, including quantitative analytics software (e.g., SPSS, R, STATA, SAS, Matlab).

 

To apply

  • Please send us your CV
  • Please also send us a covering letter where you tackle this question: What should life insurers do in order to increase people's levels of trust in life insurance?
    • Please lay out any insights/theories from Behavioural Science that you think can help on this topic
    • Please explain what idea/solution you are proposing and how it would help
    • Please explain whether you think increased trust would lead to a higher take-up of life insurance (i.e. increase in sales) 
    • Length of your response: 500-1000 words

 

Interns@SwissRe is 10 weeks summer placement from end of June until August 2020.

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.


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Reference Code: 89622