Pensions & Benefits Administrator - 60-80% FTE

About the Role

You will be the first point of contact for benefits and pension queries, as well as providing backup support for payroll-related questions. You will manage queries from employees, outsourced providers, and internal HR colleagues, both locally in London and globally including coordination with the Global HR Solution Centre in Bratislava. Supporting senior team members with benefit & pension issues, you will also drive efficiencies and continuously improve ways of working.

Please note: This is a part time position (3-4 days/ week). 

Key Responsibilities

Benefits Administration:

• Administer a comprehensive benefits package of over 20 options managed through our flexible benefits provider.
• Ensure benefits remain fit for purpose, aligned with employee needs, and competitive within the market.
• Manage employee benefits programs such as health insurance, life insurance, and wellness initiatives.

• Communicate benefit options and changes to employees, providing clear and professional guidance.

• Monitor weekly/monthly upload reports, and collaborate with payroll specialists to enhance processes.
• Lead key projects including the annual flexible benefits renewal—managing roadshows, communications, data quality, and testing.
• Deliver bi-annual total reward statement renewals, including design, data management, testing, and employee communications.
• Review and enhance the well-being strategy to meet evolving employee needs and market trends.
• Support vendor management by liaising with providers and monitoring service delivery.

Pension Administration:

• Assist the Pension Manager with monthly reconciliation of pensions data (payroll vs Aviva vs direct debit).
• Administer and maintain employee pension schemes, including auto enrolment, contribution monitoring, and record-keeping.
• Process pension and benefits transactions accurately and timely, including retirements, transfers, and changes in employee status.
• Liaise with pension scheme providers, benefits vendors, and internal stakeholders to resolve queries and ensure smooth operations.
• Prepare reports and documentation for audits, compliance, and internal reviews.
• Ensure compliance with UK pension regulations and Swiss Re internal policies.
• Maintain confidentiality of employee data and handle sensitive information appropriately.
• Manage bonus waiver documentation and election processes.

Other Duties:

• Support HR Partners at times with some admin tasks.
• Participate actively in team meetings and process improvement initiatives.
• Lead assigned projects and support others as needed, contributing positively to team goals.
• Chair team meetings with a focus on collaborative problem-solving and proactive engagement.

About the Team

You will join a dedicated HR Service Delivery team of 5, embedded within the wider London HR team of ten colleagues. The role involves close collaboration with Global HR teams and the Global HR Solution Centre. You will also provide coverage for the HR Administration Associate during absences.

Requirements

• Previous experience in pension administration, employee benefits, or HR administration.

• Good knowledge of UK pension schemes and relevant legislation (e.g., auto-enrolment, Pensions Act).
• Strong organizational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office and HR/benefits administration systems.
• Ability to work independently and as part of a team.
• Professional qualifications in pensions or benefits (desirable but not essential).
• Self-motivated and conscientious with a positive attitude.
• Excel skills, including v-lookups and pivot tables.

We seek a candidate who is comfortable working in a fast-paced, high-volume environment, who values accuracy, customer service, and efficiency. Key skills and qualities include proactive initiative-taker who communicates issues appropriately.

The base salary range for this position will be shared with you during the interview process.

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