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London, GB

Real Time Communication Engineer - Workplace Engineer


About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

At Swiss Re we combine experience with creative thinking and cutting-edge expertise to create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 13,000 employees across the world.

We offer a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the Role


The Real Time Communication Engineer is responsible for the solution design, development, customisation, and integration of real time communication and collaboration solutions. You will follow the leading edge of technology and grow your skills and expertise while being part of the team. Bring the foundation and you can grow with the team.


The role will involve supporting internal and external calling and collaboration capabilities. If your strengths are in external calling capabilities using Direct Routing and Local Media Optimisation in the context of Microsoft Teams, you can put your past expertise to good use with our globally deployed and centrally managed AudioCodes SBCs and local PSTN gateways.


Besides Microsoft Teams for calling and meetings, you can get involved in live event broadcasts with Hive as the eCDN. Devices that offer virtual collaboration capabilities to support the growing demand for hybrid meetings need integration and management, another exciting area to dig in.


Responsibilities include:

  • Integration and engineering of real time communication tools in a corporate LAN/WAN with managed end-points.
  • Serve as the subject matter expert on technical implementation, providing support and solution guidance to internal and 3rd party technical teams and other stakeholders.
  • Support cloud application and infrastructure components.
  • Provide technical expertise in identifying, evaluating, and developing effective procedures and systems requirements that meet business requirements providing high quality technical solutions and exemplary customer service.
  • Validate quality and performance of deployed solutions based on data and facts.
  • Participate in the gathering and documenting of stakeholder requirements.


Minimum experience and skills:

  • 3+ years of experience with cloud services and/or real time communication or IP telephony.
  • Hands-on experience with Office 365 architecture, administration and best practices combined with a strong current knowledge of real time collaboration solutions.
  • Prior experience with IP telephony end-points and virtual collaboration devices/whiteboards (e.g. Surface Hub) is a plus.
  • Foundational knowledge of external telephony capabilities.
  • Hands-on experience in Microsoft Azure is a plus.
  • Basic understanding about the underlying components in the space of Identity and Access Management (Azure Active Directory (AAD), Security and Compliance in Azure / Office 365).
  • Basic understanding about network topologies and security.
  • Basic to Intermediate development skills (PowerShell or comparable scripting language).   


About the Team


The Workplace Solutions product area is responsible for the Digital Workplace. The Real Time Communication Services team is delivering MS Teams with external telephony and a range of supporting tools like voice recording capabilities, trader systems, switchboards and more. Our solutions that are part of the Digital Workplace, work seamlessly together and quickly adapt to changing business needs anywhere from any device. The Digital Workplace connects us with external partners, integrates all applications & information and leverages future innovation. The Workplace Solutions product area and approach is fully supported by agile methodologies to ensure e-2-e responsibility, quicker time to market and to help us center our work on the customer experience we want to deliver.


About You


  • Experience in getting people to consensus in highly segregated organisational structures.
  • "Let's do-this" personality that is comfortable with saying no.
  • Eager to continuously learn and seize new opportunities.
  • Knowing what's "good enough", reducing complexity wherever possible.
  • Be a thought leader, inspire and motivate others and earn fellowship of sprint team members within the agile working environment.
  • Experience in large enterprise environments.
  • Ability to communicate in a clear, empathetic and solution-focused manner and to independently create appropriate documentation.
  • Excellent written and verbal communication skills in English language; and any other language is a plus.


We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.


We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Reference Code: 101997