C&S Outsourcing Expert (Hybrid)

Are you an experienced operations professional with a passion for driving efficiency and leading external partners? Do you enjoy working in a dynamic, international environment where you can influence processes and make a real impact? Then this could be the right opportunity for you.

About the Role

We are looking for a C&S (Credit and Surety) Outsourcing Expert to join our C&S Operations team in Madrid, reporting to the Global Head of C&S Operations.

In this role, you will oversee the outsourced Credit Control (Technical Accounting) activities within the Credit line of business. You will ensure that our external service provider delivers high-quality services in line with agreed SLAs, controls, and business expectations.

You will work closely with internal stakeholders, act as a key point of contact for all credit control related matters, and play an important role in strengthening processes, enhancing service delivery, and supporting continuous improvement initiatives within a globally connected organization.

Key Responsibilities:

• Lead and oversee the outsourced Technical Accounting team, ensuring delivery against agreed targets, service levels, and quality standards
• Build and maintain effective relationships with key internal stakeholders and act as a central point of contact for credit control topics
• Drive process improvements and operational efficiencies across credit control activities, in collaboration with global teams and Operational Excellence
• Ensure appropriate team structure, resource allocation, and performance monitoring through relevant KPIs, dashboards, and reporting
• Provide analytical insights and support governance and regulatory reporting, identifying risks and improvement opportunities early
• Strengthen internal controls and ensure data quality standards are consistently met
• Manage the relationship and performance of the external service provider, including coordination with internal and external auditors

About You

You are a results-oriented professional with experience in operational environments, ideally within insurance or financial services. You bring a structured and analytical approach, combined with a strong sense of ownership and accountability. You are comfortable working with external partners and stakeholders and are motivated to drive improvements in processes, performance, and service delivery.

You demonstrate a collaborative mindset, adaptability, and an interest in working in a global and multicultural environment, while maintaining a strong focus on quality, risk awareness, and client service.

Your profile:

• 5+ years of relevant experience gained within a corporate insurance environment at insurers or within a broking organisation, working in an operational capacity, with proven experience in credit control / technical accounting
• Experience in third party management, ideally in a corporate insurance or technical accounting context
• Proven ability to drive process improvements and operational efficiency
• Strong communication and stakeholder management skills, including the ability to influence and negotiate
• Fluent English; additional European languages are an advantage
• Solid technical skills, particularly in MS Office (Excel)
• High level of integrity, adaptability, and a structured, detail-oriented working style

For Spain, the base salary range for this position is between EUR 38,000 and EUR 64,000 (for a full-time role). The specific salary offered considers:

• the requirements, scope, complexity and responsibilities of the role,
• the applicant's own profile including education/qualifications, expertise, specialisation, skills and experience.

In situations where you do not meet all the requirements or you significantly exceed these, the offered salary may be below or above the advertised range. In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based annual bonus.

As this role requires regular communication in English, please make sure to submit your application and CV in English language.

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.