Head of Operations MGA & Facilities (Hybrid; m/f/x/d)

Are you an MGA & Facilities Operations expert ready to shape the future of MGA and Facilities Operations within a global commercial insurance organization? At Swiss Re Corporate Solutions, we are transforming how we manage, govern, and support our MGA and Facilities portfolio across the globe. As Head of Operations MGA & Facilities, you will play a pivotal leadership role at the center of this transformation, driving operational excellence, governance, scalability, and strategic execution across an increasingly complex global business. This is a unique opportunity to work across regions, functions, and leadership teams to build the operational capabilities that enable profitable growth while maintaining strong controls and regulatory compliance. You will

partner closely with Underwriting, Underwriting Governance, Global Business Services, Operational Model Excellence (OMEX), Claims, Legal, and Compliance to create a more integrated and scalable MGA and Facilities operating model.

About the Role

The Head of Operations MGA & Facilities is a functional leadership role that serves as the operational center of excellence for MGA and Facilities activities across Corporate Solutions, responsible for leading operational strategy, execution, and oversight throughout the entire lifecycle of MGA and Facilities partnerships. This role offers a unique opportunity to build and re-shape a global operational capability for MGAs and Facilities, go-to market strategies that are changing the commercial insurance landscape.

Working within a highly matrixed global environment, this role coordinates operational capabilities across multiple regions and functional teams while shaping the future target operating model for MGA and Facilities business. Acting as a key partner to Underwriting Governance, this position has a seat at the table where Corporate Solutions is deciding to onboard or offboard new MGAs and Facilities, which includes an operational readiness assessment, and ensures seamless interaction between business ownership, governance oversight, and operational delivery. This role requires a powerful combination of operational leadership, change management, stakeholder influence, governance expertise, and a deep understanding of delegated authority business models.

Key Responsibilities

Operational Leadership & Strategy

• Lead the global operational framework supporting MGA and Facilities business across Corporate Solutions

• Drive operational excellence, standardization, process optimization, and scalability across regions and market units

• Establish and continuously improve operational capabilities supporting current and future MGA and Facilities business models

• Act as a key contributor to the evolution of the MGA and Facilities Target Operating Model

Operational Readiness & Onboarding

• Increase operational robustness in close collaboration with Digital & Technology CorSo and Operational Model Excellence (OMEX) teams

• Own operational readiness assessments and oversee local MGA Managers in onboarding execution for new MGA and Facilities opportunities

• Lead cross-functional due diligence activities involving Underwriting, Claims, Legal, Compliance, Outsourcing, Risk Management, and Operations

• Support operational readiness and execution for MGA and Facilities renewals, ensuring required operational conditions, workflow changes, controls, and remediation actions are addressed

• Ensure successful implementation of operational workflows, controls, system requirements, and onboarding deliverables

Governance, Controls & Oversight

• Provide senior management with clear operational transparency on MGA & Facilities onboarding status, operational readiness, control adherence, remediation progress, data quality, and key operational risk themes

• Ensure operational adherence within local MGA Operations teams to approximately 8-10 people, representing market units across the globe, to governance frameworks and operating standards, including oversight of controls, reporting, data quality, bordereaux management, policy bookings, and operational remediation activities. 

• Drive operational maturity initiatives globally to strengthen governance, transparency, and regulatory compliance

• Promote the effective use of technology, data, automation, and Generative AI to improve operational workflows, reporting, insights, and scalability

Global Collaboration & Stakeholder Management

• Act as the primary Operations interface for expert and control functions, ensuring operational requirements, control expectations, and remediation actions are understood and executed consistently

• Partner closely with colleagues across the Global Underwriting Center to ensure alignment between governance, operational execution, and commercial objectives

• Collaborate with Market Units, Line of Business leaders, OMEX, Claims, Legal, Compliance, Risk Management, Finance, and Technology teams

• Influence senior stakeholders and facilitate decisions across organizational boundaries

• Represent Operations in strategic initiatives, governance forums, and transformation programs related to MGA and Facilities business

Team & Capability Development

• Provide strong functional leadership across a globally distributed operational network with a virtual team

• Deliver hands-on operational direction, prioritization, guidance, coaching, and escalation support to local MGA Operations teams to promote consistent application of the framework

• Foster a culture of accountability, collaboration, operational discipline, and continuous improvement

• Support development of operational capabilities, knowledge sharing, and best practices across regions

• Help build a sustainable operating model capable of supporting future business growth and increasing complexity

About the Team

The MGA & Facilities Operations team is a globally distributed, high-impact group sitting at the

heart of Swiss Re Corporate Solutions' delegated authority business. The team is responsible for driving operational excellence, governance adherence, and scalable execution across the full lifecycle of MGA and Facilities partnerships — from onboarding and due diligence through to ongoing oversight, controls, and remediation. Working in close partnership with Underwriting, the Global Underwriting Center, and a wide range of expert functions, the team plays a critical role in enabling profitable business while maintaining the robust governance and regulatory standards that underpin Swiss Re Corporate Solutions' global reputation. This is a team that thrives on collaboration, embraces complexity, and is committed to building the operational capabilities that will define the future of MGA and Facilities business.

About You

You are a collaborative operational leader who thrives in complex, global environments and enjoys bringing structure, clarity, and execution discipline to challenging business problems. You have the ability to influence senior stakeholders, balance strategic priorities with operational

realities, and build strong partnerships across functions and regions. You bring a passion for continuous improvement and a genuine commitment to building scalable, governance-driven operational models that enable sustainable business growth.

We are looking for candidates who meet these requirements:

• 10+ years of experience in commercial insurance operations, delegated authority, MGA management, Facilities business, and underwriting operations, including in-depth knowledge of MGA and Facilities business models and delegated authority operations

• Good understanding of governance, operational controls, regulatory requirements, outsourcing frameworks, and risk management practices within a global insurance environment

• Demonstrated ability to drive operational transformation, process improvement, and organizational change across complex, matrixed organizations

• Excellent stakeholder management and communication skills, including proven experience engaging and influencing senior leaders across functions and geographies

• Fluency in English; additional languages are a plus

What sets you apart:

• Experience leveraging technology, data, automation, and Generative AI to improve operational workflows and reporting

• Passion for building scalable operational capabilities that enable business growth while maintaining strong governance and controls

• Experience working across global teams and diverse cultural environments

• Proficiency in additional European languages beyond English

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.