Madrid, M, ES
IT Cloud Support Tech Lead (Hybrid setup)
Join a team of cloud infrastructure professionals and help iptiQ America's to fulfil its mission in making the world more resilient! As an IT Cloud Support Tech Lead , your task will be defining the managing our Cloud setup, implementing preventive and detective security-enforcing controls, and automating monitoring and metrics. What's more, you'll be working in a hybrid setup, balancing work from home and the office premises.
iptiQ, a wholly owned subsidiary of Swiss Re Group, is a "white label" Life & Health insurance provider, working in partnership with leading consumer brands across Europe.
As a white label solution provider, we offer an end-to-end insurance manufacturing solution, tailored to our partner's and their customer needs. We cover every step of the insurance manufacturing process, including product design, policy administration, underwriting, claims management, accounting and finance. We differentiate by providing our services based on a strong technology platform designed to serve direct to consumer channels with high degree of automation. We offer our service services primarily to Life and Non-Life insurance companies and strong retail brands (including banks) in the United States.
About the team
The Cloud Infrastructure team is responsible for managing iptiQ's IT infrastructure, Security, DevOps and IT Support. We are responsible for building and maintaining reliable and resilient infrastructure that enables us to provide best possible quality of service to our distribution partners. We are also providing support to various teams in iptiQ with matters related to IT infrastructure and related services.
About the role
- Experienced with Azure cloud administration, demonstrated with at least one certification.
- Support development, QA and data science teams, leading incident management, supervising and prioritizing support tickets and making sure that issues are solved timely, RCA is performed, and permanent solutions are implemented or automated away.
- Supervise access provisioning and ensure security posture is maintained regarding data protection and access management.
- Serve as main contact between the Business, Security and global Cloud teams and iptiQ Americas cloud infrastructure team.
- Collaborate with infrastructure engineers during the implementation and maintaining of azure infrastructure focusing on availability management and incident minimization.
About you
- You have good interpersonal skills and are able to work proactively and serve as SME for other members of the team.
- Desired skills in Azure cloud, SOP creation and L3 customer centricity.
- The role requires working during US business hours (10am -6pm CET) and sometimes during maintenance windows.
Nice-to-have
- Understanding of DevOps practices, including usage of tools like Jira, Confluence, Azure DevOps
- Microsoft, CISSP, CCSP, SANS GIAC or similar qualifications
#LI-Hybrid
About iptiQ
At iptiQ, we partner with established brands around the world to create impactful digital insurance solutions. We make it easier for consumers to buy the insurance they need from the brands they trust. We provide life and non-life insurance through our end-to-end digital platform and build multi-channel customer experiences.
What we offer our employees is outstanding. Hybrid working in offices across the world, phenomenal learning & career opportunities and a culture that encourages new perspectives to challenge conventions and come up with innovative solutions. We believe in the power of inclusion. Drawing on our employees' broad range of perspectives, life experiences and backgrounds stimulates creativity and gives us a competitive edge. iptiQ embraces a workplace where everyone has equal opportunities to thrive regardless of their age, gender, gender identity and/or expression, sexual orientation, race, ethnicity, religion, physical or mental ability, or other characteristic and can be their authentic self. Ignite your curiosity to shape digital insurance.
iptiQ is part of Swiss Re, one of the world’s leading providers of re/insurance and risk transfer solutions. This means we’re backed by Swiss Re’s capital strength and more than 150 years of risk knowledge. Through our partnerships, we contribute to Swiss Re’s vision to make the world more resilient.
During the recruitment process, reasonable accommodations for special needs are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.
Reference Code: 128584
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